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Amazon

E-commerce
  • 22 ISSUES RESOLVED
  • 1653 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Netspend

Cards
  • 11 ISSUES RESOLVED
  • 1603 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
  • Direct deposit 9
  • Ease of use 7
  • Frustrating 5
  • Send a new card fast 4
  • Online website you can monitor all your transactions and account 4

Customers don't like

  • Poor customer service22
  • Zero on customer service12
  • Mishandling of funds8
  • Lack of concern and timeliness6
  • Blocked account6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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