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Amazon

E-commerce
  • 22 ISSUES RESOLVED
  • 1649 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Netflix

Telecommunications
  • 2 ISSUES RESOLVED
  • 1177 TOTAL REVIEWS
  • $26.4K CLAIMED LOSSES
  • $124 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • What netflix used to be 8
  • Convenience 4
  • That netflix has an order system 3
  • Seasons of availability for popular television shows 3
  • Orange is the new black 3

Customers don't like

  • Customer service9
  • Streaming interruptions5
  • Took off the most popular shows3
  • Taking wizards of waverly place2
  • Removal of popular shows and movies2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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