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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1175 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service12
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Napa Auto Parts

Equipment
  • 1 ISSUES RESOLVED
  • 175 TOTAL REVIEWS
  • $94.5K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • People 3
  • Friendly 3
  • Not impressed 1
  • That napa finally came through 1
  • Salesman 1

Customers don't like

  • Customer service4
  • Product quality3
  • Quality2
  • Salesman2
  • Quality of parts2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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