PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Modlily

Amazon and Modlily Overview

Total reviews
2382
3097
Company responses
0
0
Issues resolved
34
7

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 715 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Modlily customer service.

Amazon and Modlily Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
595 out of 2469 in Footwear and Clothing category
Customer service
46 in category
425 in category
Website
38 in category
497 in category
Exchange, Refund and Cancellation Policy
21 in category
388 in category

Amazon and Modlily Rating Details

Customer service
1.7 (1003 reviews)
1.1 (1437 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B
Website
2.8 (842 reviews)
1.7 (1325 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.1 (1293 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

asked for a exchange of size and NO HELP..

Ruth A

Amazon and Modlily Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Amazon and Modlily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

Amazon and Modlily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

Amazon and Modlily Latest Reviews

Recent published reviews
1

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews

Amazon and Modlily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (239 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)