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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1288 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2530 TOTAL REVIEWS
  • $46.8K CLAIMED LOSSES
  • $88 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Look of clothes on ad 8
  • Photographs of the products 7
  • Ease of searching through the site 5
  • Price 5

Customers don't like

  • Customer service14
  • Product quality10
  • Poor customer service8
  • Customer service unresponsive7
  • Delivery and service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Debbie

Amazon has been awesome for customer service and returns Unlike Modlily.

Anonymous
#1309649

No contest, Amazon over Modlily.