PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Modlily

Amazon and Modlily Overview

Total reviews 7450 3238
Company responses 0 0
Issues resolved 66 8

Amazon and Modlily Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
742 out of 2097 in Footwear and Clothing category
Customer service
43 in category
No votes
Delivery Service
34 in category
No votes
Website
38 in category
No votes
Exchange, Refund and Cancellation Policy
28 in category
No votes

Amazon and Modlily Rating Details

Customer service
1.7 (2384 reviews)
No votes
Reviewer's quote

...evening, and he was in our neighborhood literally a few blocks away from our house and then 30 min later he was already nearly 20 miles away! Called amazon customer service and it was a bad joke! The lady couldn't do anything - she kept saying "it's out for delivery and it shows it will be delivered...

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...Its been 8 weeks and Im not happy with the poor customer service..

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Delivery Service
2.2 (1964 reviews)
No votes
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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WARNING: DO NOT ORDER FROM THIS COMPANY! POOR CUSTOMER SERVICE, NO RESPONSE WITH INQUIRIES ON YOUR ITEM. I ORDERED A SWIM SUIT ON MAY 7, 2020, I'M STILL WAITING, I HAVE NOT RECEIVED ANY INFO FROM MODLILY. MY SUIT IS SOMEWHERE IN SHANGHAI...

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Website
2.6 (1944 reviews)
No votes
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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...The only reason I got on this website was the Only way I got a response..

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Exchange, Refund and Cancellation Policy
2.2 (1939 reviews)
No votes
Reviewer's quote

...i think 8 month ago but I haven't got money so please refund my money it's humble request to u..

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...without any explanation, refund or communication. Please advise when I will receive product or REFUND. Peg Swartz..

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Amazon and Modlily Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Amazon and Modlily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Amazon and Modlily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Amazon and Modlily Latest Reviews

Recent published reviews
4.2

I cancelled prime after a week or so deciding I don't order from Amazon enough to use prime

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No votes

I ordered 3 tops and I am not satisfied with them. I need a return label so that I can return them. My name is Theresa...

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3.7

I had this provided previously, however, it didnt show. A manager, Maria took care of it today by placing the $15...

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1

I ordered a tankini swimsuit in late June, 2020. My debit card was charged $35.09 on June 29, 2020. As of today, August...

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Amazon and Modlily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (529 reviews)
  • Amazon Customer Care (429 reviews)
  • Amazon Account (373 reviews)
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)