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Amazon

E-commerce
  • 22 ISSUES RESOLVED
  • 1649 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Miniinthebox

E-commerce
  • 7 ISSUES RESOLVED
  • 350 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $181 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Price 7
  • Free standard shipping 4
  • Selection and the prices 2
  • Photos of products 2
  • Use of pay pal 1

Customers don't like

  • Customer service11
  • Post purchase aggressive spam5
  • Delivery5
  • Took my money4
  • Not getting my stuff4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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