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Amazon

E-commerce
  • 23 ISSUES RESOLVED
  • 1656 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Midnight Velvet

Footwear and Clothing
Has verified representatives
  • 1 ISSUES RESOLVED
  • 152 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $170 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Products are ok 2
  • Great styles 1

Customers don't like

  • Customer service8
  • Credit department4
  • Way they handle returns1
  • Product was not up to my appoval1
  • Not helpful or honest with problems1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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