PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Lumare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Lumare

Amazon and Lumare Overview

Total reviews
2375
311
Company responses
0
0
Issues resolved
34
3

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2375 reviews. It is 2064 reviews more than Lumare received since Jan 30, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Lumare customer service.

Amazon and Lumare Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
271 out of 1214 in Cosmetics and Personal Care category
Customer service
46 in category
209 in category
Website
38 in category
229 in category
Exchange, Refund and Cancellation Policy
21 in category
369 in category

Amazon and Lumare Rating Details

Customer service
1.7 (1001 reviews)
1 (88 reviews)
Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

Finally, by pressing 0, I got a customer representative named David. David explained that, since I didn't return the products within 14 days, I was charged the full price for each. First, I went through cancelling the "automatic reorders" so that I would get charged again; I haven't had another...

PissedConsumer1086788
Website
2.8 (842 reviews)
1.2 (86 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

I advise, before calling, looking them up on the BBB website and placing a complaint there and contacting your bank in order to ensure no more charges can be placed from them on your account. I pushed so hard to get a full refund and wanted to return the products but was met with refusal and...

PissedConsumer709680
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
1 (32 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Ordered in 2017 TRIED to cancel recurring monthly order 4 months ago. Still getting it. My bank says every time I get it it comes from a different company.Different phone # on each debit, I called each number and got the same person who CANNOT HELP ME!Please cancel!KAREN MCCUMBER119 BAKER...

Jonika

Amazon and Lumare Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest

Amazon and Lumare Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

Amazon and Lumare Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

Amazon and Lumare Latest Reviews

Recent published reviews
4.2

Lately we've been getting our packages dropped on the grass about fifteen feet away from the covered doorway!!! They...

Read all 2375 reviews
1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

Read all 311 reviews

Amazon and Lumare Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Lumare Free Trial (93 reviews)
  • Lumare Cream (45 reviews)
  • Lumare Cream Free Trial (14 reviews)