PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Lumare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Lumare

Amazon and Lumare Overview

Total reviews 8307 311
Company responses 0 0
Issues resolved 69 3

Amazon and Lumare Consumer Ratings

Rank
44 out of 325 in Auctions and Marketplaces category
328 out of 947 in Cosmetics and Personal Care category
Customer service
45 in category
242 in category
Exchange, Refund and Cancellation Policy
29 in category
439 in category
Website
42 in category
273 in category
Product or Service Quality
30 in category
243 in category

Amazon and Lumare Rating Details

Customer service
1.7 (2622 reviews)
1 (89 reviews)
Reviewer's quote

...After calling the customer service, they told me that someone would call me within 24hours to check my situation. However, I didn't get any call but a letter said that my account was closed, and they will not answer me about this question anymore..

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Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This whole experience was nothing but...

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Exchange, Refund and Cancellation Policy
2.2 (2135 reviews)
1 (33 reviews)
Reviewer's quote

...Kindly refund my amount back. Am..

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I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT refund me my money! They hangup on me when I call. I want my money back!!..

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Website
2.6 (2129 reviews)
1.2 (87 reviews)
Reviewer's quote

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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I advise, before calling, looking them up on the BBB website and placing a complaint there and contacting your bank in order to ensure no more charges can be placed from them on your account. I pushed so hard to get a full refund and wanted to return the products but was met with refusal and...

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Product or Service Quality
2.4 (2054 reviews)
1.3 (87 reviews)
Reviewer's quote

Low quality material,poorly design ed..

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...ver processed the full refund they promised ! I was assured it was only a sample! 2 charges on my card amounting up to $90 I never authorized This or for more products !! The girl tried to give me a discount, I said let me make my self more clear I don’t want this product it doesn’t work ! She issued me a refund it would be 5 ...

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Amazon and Lumare Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest

Amazon and Lumare Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I am holding a package that came yesterday after calling to say STOP sending me these. I only ordered the sample. ...

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Amazon and Lumare Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I received the "samples" of the Lumare Serum and Eye Cream in December. Nowhere in the promotion did it indicate that...

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Amazon and Lumare Latest Reviews

Recent published reviews
No votes

I will pay my credit card bill through Amazon pay but due amount show on my card

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1

I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT...

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No votes

I'm not satisfied with Amazon, because not responsible for customer

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1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

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Amazon and Lumare Products and Services

Most reviewed product and services
  • Amazon Shipping Service (565 reviews)
  • Amazon Prime Membership (340 reviews)
  • Amazon Delivery Service (271 reviews)
  • Lumare Free Trial (93 reviews)
  • Lumare Cream (45 reviews)
  • Lumare Cream Free Trial (14 reviews)