Amazon vs Ll Bean

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $2.3K CLAIMED LOSSES
  • $154 AVERAGE LOSS
2.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Prodcut selection 2
  • Products 1
  • Some colors 1
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Way it currently operates6
  • Quality of products in decline5
  • Poor customer service4
  • Does not stand behind product2
  • Too many popular products in continuous back order status2

Products by Ll Bean

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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