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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2116 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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Amazon

E-commerce
  • 26 ISSUES RESOLVED
  • 1717 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1354929

I like Amazon it packages come on the time. The lightinthebox packages dont come on time they don't have anyone to talk to about ur packages.

Anonymous
Santa Fe, New Mexico, United States #1341590

Light In The Box are deceptive with their shipping.I am waiting on an overdue item still saying "Prepring for shipping" after 10 days. They tell me to wait another 3 days for delivery which will be 13 days even though they said 5-8 days.

Amazon always great and you can actually call them. I will block LITB when I receive this product.

Anonymous
to Malcolm #1378163

I am so glad I found this forum. This is probably the worst company practices I have seen of ANY company EVER!!!

stitcher
Sykesville, Maryland, United States #1310547

there is no comparison. Light in the box accepted my payment from PayPal but the Light in the box has on record of a transaction with me and there is no way to contact the company

I have bought from and am always had good service. My only complaint is the shipping fees are too high unless you buy their service called Prime

stitcher
to stitcher Sykesville, Maryland, United States #1310548

my second comment is about amazon, a good company.

I think Light in the box should not be allowed to sell in America.

Anonymous
to stitcher #1354933

Right

Anonymous
Glasgow, Glasgow City, United Kingdom #1233220

Maggie Kirkintilloch there is no comparison amazon are better faster and at least have a contact customer service number. I will never use light in the box ever. Deceiving company delivery wise and takes a dat to answer you're ticket.