PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Amazon

Light In The Box and Amazon Overview

Total reviews
2516
2397
Company responses
286
0
Issues resolved
17
34

Light In The Box was first mentioned on PissedConsumer on Feb 16, 2009 and since then this brand received 2516 reviews. It is 119 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Light In The Box customer support team and Amazon customer service.

Light In The Box and Amazon Consumer Ratings

Rank
79 out of 475 in Auctions and Marketplaces category
42 out of 475 in Auctions and Marketplaces category
Customer service
86 in category
44 in category
Website
90 in category
36 in category
Delivery Service
67 in category
33 in category

According to consumer ratings and reviews, Amazon ranks 37 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Light In The Box 1.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 93 points higher than the worst rated brand in this category. At the same time, Amazon was rated 1.7 stars for Customer service criterion in this category and it is 135 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Light In The Box. Regarding Delivery Service criterion, consumers gave Light In The Box 1.5 stars and it is 63% greater than other in category. Amazon however was rated 2.1 stars and it is 82% greater than other in category.

Light In The Box and Amazon Rating Details

Customer service
1.2 (889 reviews)
1.7 (1008 reviews)
Reviewer's quote

Customer service told me to open a case if I don't have it by Dec 17th (even though I told them I needed before and choose shipping method accordingly). Yep, they told me to wait 20 business days after the 8 days it already took to ship. Latest reply from Customer care says "most of the packgaes...

Lu

...I asked how long the trader had to reply and was told customer service staff do not know about such things. I asked what information the trader had been asked to supply. I was told that customer service staff do not know about such things...

Alise
Website
1.9 (788 reviews)
2.8 (845 reviews)
Reviewer's quote

...Your website says I have no order placed but here's the order # 34768965 please let me know what's going on..

Jamell

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C
Delivery Service
1.5 (736 reviews)
2.1 (819 reviews)
Reviewer's quote

...No notification received of package delivery. Very frustrating. L du plessis :angry:..

Laurent C

...The only difference was the CONTRACTED delivery service..

PissedConsumer1730821

Light In The Box and Amazon Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Poor customer service
  • Customer service
  • No manager follow up

Light In The Box and Amazon Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Light In The Box and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Light In The Box and Amazon Latest Reviews

Recent published reviews

zuiver polyester brol, kleuren kloppen niet, maten kloppen niet. zuivere oplichting.

Read all 2516 reviews

I have an echo dot, 2 fire sticks and after almost 2 years, none of them work. The echo dot stopped working after a...

Read all 2397 reviews

Light In The Box and Amazon Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (416 reviews)
  • Light In The Box Customer Care (171 reviews)
  • Light In The Box Account (78 reviews)
  • Amazon Shipping Service (243 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (215 reviews)