PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Amazon

Light In The Box and Amazon Overview

Total reviews 3472 7479
Company responses 286 0
Issues resolved 24 66

Light In The Box and Amazon Consumer Ratings

Rank
102 out of 318 in Auctions and Marketplaces category
44 out of 318 in Auctions and Marketplaces category
Customer service
106 in category
43 in category
Website
100 in category
39 in category
Delivery Service
81 in category
35 in category
Exchange, Refund and Cancellation Policy
87 in category
28 in category

Light In The Box and Amazon Rating Details

Customer service
1.2 (1169 reviews)
1.7 (2393 reviews)
Reviewer's quote

No ability to contact live customer service? Looks like a scam website..

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...We contacted customer service, who immediately sent out another one that works perfectly. Unfortunately, the address for the gift, review@airchoice. com, is not working..

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Website
1.8 (1037 reviews)
2.6 (1948 reviews)
Reviewer's quote

...I have not received any confirmation on my order nor is anything showing up in my orders on the website. But this money has been paid to your website. It's like no order was placed but my money was taken...

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I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Delivery Service
1.4 (977 reviews)
2.2 (1970 reviews)
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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Exchange, Refund and Cancellation Policy
1.2 (940 reviews)
2.2 (1947 reviews)
Reviewer's quote

I ordered clothes for my gf and me in two accounts as on 8th on September and we see forever processing so only thing i saw as solution is refund asap i have already given ticket many times but they say 24 hrs but no mail was received regarding refund. As to the supervisor please send me a mail...

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...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

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Light In The Box and Amazon Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Light In The Box and Amazon Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Light In The Box and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Light In The Box and Amazon Latest Reviews

Recent published reviews
1

I placed a order for 2 phone covers on the 9th of September money gone from account and have heard nothing at all from...

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No votes

I signed up for the 30 day trial for prime.
Because of covid. I did not get to celebrate my daughters birthday with her.
I...

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No votes

i need to return back the item. is too small the item number is S 734642900003 or 2000570921833 i need the sending back...

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No votes

Yet I have not received my refund yet but here it shows that the refund was given to me..

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Light In The Box and Amazon Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (649 reviews)
  • Light In The Box Customer Care (225 reviews)
  • Light In The Box Account (82 reviews)
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (430 reviews)
  • Amazon Account (373 reviews)