PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
Light In The Box
Has Verified Representatives
1.7
Amazon
Light In The Box

Amazon and Light In The Box Overview

Total reviews 8776 3720
Company responses 0 286
Issues resolved 72 24

Amazon and Light In The Box Consumer Ratings

Rank
49 out of 334 in Auctions and Marketplaces category
104 out of 334 in Auctions and Marketplaces category
Customer service
45 in category
109 in category
Delivery Service
32 in category
88 in category
Exchange, Refund and Cancellation Policy
28 in category
92 in category
Website
43 in category
108 in category

Amazon and Light In The Box Rating Details

Customer service
1.8 (2771 reviews)
1.2 (1222 reviews)
Reviewer's quote

Customer service corrected it. No contact please I will not be available..

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...I contacted customer service and explained that I was not going to pay an extra $50 to reship items. As of todays date, still no ..

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Delivery Service
2.2 (2276 reviews)
1.4 (1033 reviews)
Reviewer's quote

...No delivery service (USPS, UPS, FEDEX, PRIME so far) has ever done that! We just do not want this to happen again. DeLoma Cotter..

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After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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Exchange, Refund and Cancellation Policy
2.2 (2259 reviews)
1.2 (989 reviews)
Reviewer's quote

...Oh you cannot its our policy no refunds until if we can see if its delivered. I am the customer why is it always they call the shots. They are like a dictatorship Hitler reincarnated...

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I returned an item to exchange for a larger size. I haven't heard from lightinthebox..

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Website
2.6 (2247 reviews)
1.8 (1091 reviews)
Reviewer's quote

...00 item from their website www. tacticon. com...

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Do you have missed out on 16 more orders from me because of your inept website. I need to talk to somebody..

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Amazon and Light In The Box Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Price
  • Wide selection
  • Good deals
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Horrible customer service
  • No way to contact a human
  • Poor service

Amazon and Light In The Box Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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Amazon and Light In The Box Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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Amazon and Light In The Box Latest Reviews

Recent published reviews
No votes

Why do you guys keep charging me for Amazon prime? If you record all conversations then you'll know that I talked to...

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2

On the 16th of Jan 2021 I ordered a smartwatch from this company and yet have not received it are any emails saying...

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No votes

Havent received my...

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No votes

Derar Sir,
I order a girls' basic Letter Fur Trim size 5-6 years (130cm) color black. Paid £45.04, since 9th of January 2...

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Amazon and Light In The Box Products and Services

Most reviewed product and services
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)
  • Light In The Box Shipping Service (657 reviews)
  • Light In The Box Shirt (20 reviews)
  • Light In The Box Coat (12 reviews)