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Amazon
Light In The Box

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    114
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
226 reviews
2.3
209 reviews
2.5
205 reviews
Light In The Box

Light In The Box

1.8
  • 17 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2410 TOTAL REVIEWS
Rank
74 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
408 reviews
1.8
161 reviews
2.1
76 reviews

How would you compare Amazon vs Light In The Box?

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Anonymous
#1754656
Customer service
Professional
Product or Service Quality
A1, always confirm order along with on route delivery information along with confirmation of delivery
Anonymous
#1751134
Customer service
Amazon has a return policy and offers satisfaction guarantee.
Product or Service Quality
Similar if not better as they have a return policy at no charge
Anonymous
#1634791

There s no comparison. Amazon offers great service and Light in The Box does not.

They failed to follow up on their promises. Very disappointed.

Anonymous
#1354929

I like Amazon it packages come on the time. The lightinthebox packages dont come on time they don't have anyone to talk to about ur packages.

Anonymous
#1341590

Light In The Box are deceptive with their shipping.I am waiting on an overdue item still saying "Prepring for shipping" after 10 days. They tell me to wait another 3 days for delivery which will be 13 days even though they said 5-8 days.

Amazon always great and you can actually call them. I will block LITB when I receive this product.

Anonymous
#1378163
@Malcolm

I am so glad I found this forum. This is probably the worst company practices I have seen of ANY company EVER!!!

stitcher
#1310547

there is no comparison. Light in the box accepted my payment from PayPal but the Light in the box has on record of a transaction with me and there is no way to contact the company

I have bought from and am always had good service. My only complaint is the shipping fees are too high unless you buy their service called Prime

stitcher
#1310548
@stitcher

my second comment is about amazon, a good company.

I think Light in the box should not be allowed to sell in America.

Anonymous
#1354933
@stitcher

Right

Anonymous
#1233220

Maggie Kirkintilloch there is no comparison amazon are better faster and at least have a contact customer service number. I will never use light in the box ever. Deceiving company delivery wise and takes a dat to answer you're ticket.

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