PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Light In The Box

Amazon and Light In The Box Overview

Total reviews
2381
2504
Company responses
0
286
Issues resolved
34
17

Light In The Box was first mentioned on PissedConsumer on Feb 16, 2009 and since then this brand received 2504 reviews. It is 123 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Light In The Box customer service.

Amazon and Light In The Box Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
79 out of 470 in Auctions and Marketplaces category
Customer service
45 in category
86 in category
Website
38 in category
89 in category
Exchange, Refund and Cancellation Policy
21 in category
69 in category

According to consumer ratings and reviews, Amazon ranks 36 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 130 points higher than the worst rated brand in this category. At the same time, Light In The Box was rated 1.2 stars for Customer service criterion in this category and it is 89 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Light In The Box. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Light In The Box however was rated 1.2 stars and it is 61% greater than other in category.

Amazon and Light In The Box Rating Details

Customer service
1.7 (1003 reviews)
1.2 (886 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

..."Please" Respond to Customer. My Order# 1910201034365697. My Item# 06649090: Want to return...

Tarisa S
Website
2.8 (842 reviews)
1.9 (785 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

II created an account on the website by mistake, and start getting spam floods. Theres no way to contact them through the site, and the unsubscribe option does not work. The site is almost illegal, since it doesnt allow customers to change their info or delete the account..

PissedConsumer1678743
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.2 (722 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

I have asked to return a computer because it was not as advertised. Power source was not American standard. They decided to send me a plug which sparked and I asked to return it. Then they sent the same plug again, and the same thing happened. Then I asked to return the unit again, but now they say...

PissedConsumer1711414

Amazon and Light In The Box Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Wide selection
  • Price
  • Good deals
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Horrible customer service
  • No way to contact a human
  • Poor service

Amazon and Light In The Box Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Amazon and Light In The Box Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Amazon and Light In The Box Latest Reviews

Recent published reviews

I spoke to amazon last week and stated that my printer was not working and I needed a label mailed

Read all 2381 reviews

how would I get my $49.29 back for paying additional duty taxes just to receive your packages? It was stated that you...

Read all 2504 reviews

Amazon and Light In The Box Products and Services

Most reviewed product and services
  • Amazon Shipping Service (238 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Light In The Box Shipping Service (414 reviews)
  • Light In The Box Customer Care (169 reviews)
  • Light In The Box Account (78 reviews)