PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box

Amazon and Light In The Box Overview

Total reviews
Company responses
Issues resolved

Light In The Box was first mentioned on PissedConsumer on Feb 16, 2009 and since then this brand received 2597 reviews. It is 77 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Light In The Box customer service.

Amazon and Light In The Box Consumer Ratings

34 out of 434 in Auctions and Marketplaces category
65 out of 434 in Auctions and Marketplaces category
Customer service
No votes
76 in category
No votes
81 in category
Exchange, Refund and Cancellation Policy
No votes
64 in category

According to consumer ratings and reviews, Amazon ranks 31 points higher in the Auctions and Marketplaces category than Light In The Box.

Amazon and Light In The Box Rating Details

Customer service
No votes
1.2 (905 reviews)
Reviewer's quote

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G

These *** are rip-offs and scam artists they are con artists and take your money and do not send your products and also they do not have a number to call for customer service I have contacted the FBI and local law enforcement agencies along with Google and several other companies and recorded them...

No votes
1.9 (803 reviews)
Reviewer's quote

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

...Your website says I have no order placed but here's the order # 34768965 please let me know what's going on..

Exchange, Refund and Cancellation Policy
No votes
1.2 (745 reviews)
Reviewer's quote

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...


...Then when it did arrive it was wrong and I tried to return it and after my initial refund submission, the refund button disappeared from my account!! Pissed off is an understatement!! There is no way of contacting them. The supposed online chat button doesn't work. There is no email address...

Melissa K

Amazon and Light In The Box Pros and Cons

  • Product selection
  • Ease of checkout
  • Quick delivery
  • Wide selection
  • Price
  • Good deals
  • Poor customer service
  • Customer service
  • No manager follow up
  • Horrible customer service
  • No way to contact a human
  • Poor service

Amazon and Light In The Box Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...


Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Amazon and Light In The Box Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...


I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Amazon and Light In The Box Latest Reviews

Recent published reviews

Got a picture text showing my order was delivered, looked like the box was put on a blue chair. No blue chairs around...

Read all 2520 reviews

I was ordering a flower and I haven’t get any information from this site! I was putting all my information, my card #...

Read all 2597 reviews

Amazon and Light In The Box Products and Services

Most reviewed product and services
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (227 reviews)
  • Amazon Account (227 reviews)
  • Light In The Box Shipping Service (524 reviews)
  • Light In The Box Customer Care (171 reviews)
  • Light In The Box Account (77 reviews)