PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Light In The Box

Amazon and Light In The Box Overview

Total reviews 7492 3473
Company responses 0 286
Issues resolved 66 24

Amazon and Light In The Box Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
102 out of 318 in Auctions and Marketplaces category
Customer service
43 in category
108 in category
Delivery Service
34 in category
82 in category
Exchange, Refund and Cancellation Policy
28 in category
89 in category
Website
39 in category
101 in category

Amazon and Light In The Box Rating Details

Customer service
1.7 (2396 reviews)
1.2 (1169 reviews)
Reviewer's quote

My 1st complaint is the quality of your customer service department. My reason of my complaint is what led me to call customer service..

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No ability to contact live customer service? Looks like a scam website..

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Delivery Service
2.2 (1975 reviews)
1.4 (977 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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Exchange, Refund and Cancellation Policy
2.2 (1951 reviews)
1.2 (940 reviews)
Reviewer's quote

...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

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I ordered clothes for my gf and me in two accounts as on 8th on September and we see forever processing so only thing i saw as solution is refund asap i have already given ticket many times but they say 24 hrs but no mail was received regarding refund. As to the supervisor please send me a mail...

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Website
2.6 (1949 reviews)
1.8 (1037 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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...I have not received any confirmation on my order nor is anything showing up in my orders on the website. But this money has been paid to your website. It's like no order was placed but my money was taken...

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Amazon and Light In The Box Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Wide selection
  • Price
  • Good deals
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Horrible customer service
  • No way to contact a human
  • Poor service

Amazon and Light In The Box Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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Amazon and Light In The Box Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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Amazon and Light In The Box Latest Reviews

Recent published reviews
No votes

I refused some shelves I ordered on Sep 9th. The order number is order# 112-6804693-3511420. You will get them soon....

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No votes

Hi. Ive still not recieved my two orders from you yet.
Colour changing peacock led
Colour changing owl led.
I am also quite...

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1

Very frustrating conversation.. English understand I get not there.. waste of my time... need to know if subscription up...

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1

I placed a order for 2 phone covers on the 9th of September money gone from account and have heard nothing at all from...

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Amazon and Light In The Box Products and Services

Most reviewed product and services
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (431 reviews)
  • Amazon Account (373 reviews)
  • Light In The Box Shipping Service (649 reviews)
  • Light In The Box Customer Care (225 reviews)
  • Light In The Box Account (82 reviews)