PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Amazon

Lazada Thailand and Amazon Overview

Total reviews 312 8754
Company responses 0 0
Issues resolved 7 72

Lazada Thailand and Amazon Consumer Ratings

Rank
65 out of 334 in Auctions and Marketplaces category
48 out of 334 in Auctions and Marketplaces category
Customer service
70 in category
45 in category
Exchange, Refund and Cancellation Policy
56 in category
27 in category
Product or Service Quality
59 in category
27 in category
Delivery Service
30 in category
31 in category

Lazada Thailand and Amazon Rating Details

Customer service
1.5 (138 reviews)
1.8 (2766 reviews)
Reviewer's quote

Lazada customer service blocked us selling for advertising in the wrong Categories They found 7 of our items in wrong Categories for instance For 1. Orange Squash we advertised under Drinks you would think yup that's ok LMAO not according to Lazada their suggestion was Home Baking Sugar; Baking...

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I received wrong items and I send back to Amazon received my money back but after 4 months Amazon charge again for the items what I returned, I called Amazon customer service and has very aggressive attitude with me and don't want to give me any information and don't want transfer to supervisor, i...

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Exchange, Refund and Cancellation Policy
1.6 (125 reviews)
2.2 (2252 reviews)
Reviewer's quote

The reason listed was "Sourcing Delay" and the cancellation notice said I would receive a REFUND "within 7 days of October 5". As of today, October 10 the card has still not been credited HOWEVER a shipping company came to my home today with a small package "from Lazada", which they requested 1,350...

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Need refund of the money in my bank account for the havells oil filled heater which was canceled..

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Product or Service Quality
1.9 (121 reviews)
2.4 (2167 reviews)
Reviewer's quote

Dear Lazada Team It is very unfortunate to find this kind of unprofessional E-Commerce Service for the valued customers. I have ordered a wireless headphone and I have received the Fishing product. I have paid the money on COD and now I have no other option rather than going through all the hassles...

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I purchased a Hoover brand paper vacuum bags from a seller at Amazon. The item listing picture was a Hoover Brand (made in USA) item package with 4 bags but the seller sent me a DVC brand (made in China) with only 3 bags. I contacted Amazon but was told that since it was a 3rd party seller, I had...

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Delivery Service
2.2 (117 reviews)
2.2 (2271 reviews)
Reviewer's quote

Logistics: no phone call to you if the courier thinks you're a foreigner, and payment is COD (cash on delivery) tracking package: very basic without reflecting the latest development Help center: friendly but cannot be any help if it concerns delivery Communication: one-way traffic: CS to customer...

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...No delivery service (USPS, UPS, FEDEX, PRIME so far) has ever done that! We just do not want this to happen again. DeLoma Cotter..

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Lazada Thailand and Amazon Pros and Cons

Pros
  • Usually convenient
  • Customer service and delivery communications
  • Website
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
Cons
  • Customer service
  • Return policy
  • Customer care
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Lazada Thailand and Amazon Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318****80141
Sold by speedNe...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Dear Sir/Madam:
Could you please instruct the sellers on your website to remove the items if a product is no longer avail...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Lazada Thailand and Amazon Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Ordered products on Lazada. On the website itself, it would say (delivers in 2 days) So im like sure why not. 4 days...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Lazada Thailand and Amazon Latest Reviews

Recent published reviews
No votes

I want to buy cordless table lamps but wish to know where the products come from and if they are imported I wish to know...

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No votes

I want to return my money

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No votes

I have some problem with activation my Lazada Wallet. The problem is that I'm not in Thailand now and don't use my Thai...

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No votes

I hv requested for return of a Blackberty blazer 5 days past &;;; got assurance to pick it up but nobody has collect...

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Lazada Thailand and Amazon Products and Services

Most reviewed product and services
  • Lazada Thailand Shipping Service (32 reviews)
  • Lazada Thailand Profile (2 reviews)
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)