PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Amazon

Lazada Thailand and Amazon Overview

Total reviews
189
2497
Company responses
0
0
Issues resolved
5
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2497 reviews. It is 2308 reviews more than Lazada Thailand received since Feb 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Thailand customer support team than with Amazon customer service.

Lazada Thailand and Amazon Consumer Ratings

Rank
73 out of 430 in Auctions and Marketplaces category
35 out of 430 in Auctions and Marketplaces category
Customer service
68 in category
No votes
Exchange, Refund and Cancellation Policy
57 in category
No votes
Diversity of Products or Services
66 in category
No votes

According to consumer ratings and reviews, Amazon ranks 38 points higher in the Auctions and Marketplaces category than Lazada Thailand. People gave Lazada Thailand 1.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 92 points higher than the worst rated brand in this category. Regarding Diversity of Products or Services criterion, consumers gave Lazada Thailand 2.3 stars and it is 59% greater than other in category.

Lazada Thailand and Amazon Rating Details

Customer service
1.3 (91 reviews)
No votes
Reviewer's quote

...Lazada did not have a customer service representative who take calls. They have purposely hidden their contact numbers and such. I was only able to correspond through typed chats with a (bot or maybe) a representative through the website...

Liem

...I have called customer service with no result. One guy in Seattle was just nasty. Said only the authorized user can restore my account...

Shonna
Exchange, Refund and Cancellation Policy
1.4 (81 reviews)
No votes
Reviewer's quote

...Since then Im talking to lazada about returning and getting refund. Its been 2 weeks and no response. They are scamming and useless..

Husam

...if and when things go wrong they sort the problem out there and then no squabbles about exchange or Refunds. That's probably why they are so successful, and will go on for years to come. I would recommend them to anyone...

Patricia B
Diversity of Products or Services
2.3 (78 reviews)
No votes
Reviewer's quote

The seller tried to either substitue things I did not want or exchange goods at a greatly inflated value for tge defective products I returned to him. When I complained the seller, returned the knowinly defective goods to me and cut off all further contact with me to resolve the issue. I have been...

Tim K

...Whole Foods has limited diversity of food products. Digital thermometer was defective. Amazon did not display my negative rating of thermometer..

Breleigh

Lazada Thailand and Amazon Pros and Cons

Pros
  • Usually convenient
  • Ease of purchase
  • Customer service and delivery communications
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Return policy
  • Customer support
  • Customer service
  • Poor customer service
  • Customer service
  • No manager follow up

Lazada Thailand and Amazon Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Lazada Thailand and Amazon Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Lazada Thailand and Amazon Latest Reviews

Recent published reviews

What happened. Where is my order.

Read all 189 reviews
1

Amazon let someone take over my account, change my user name and password. When I reported it they canceled my account....

Read all 2497 reviews

Lazada Thailand and Amazon Products and Services

Most reviewed product and services
  • Lazada Thailand Customer Care (29 reviews)
  • Lazada Thailand Shipping Service (25 reviews)
  • Amazon Shipping Service (254 reviews)
  • Amazon Customer Care (225 reviews)
  • Amazon Account (225 reviews)