PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Amazon

Lazada Thailand and Amazon Overview

Total reviews
277
6925
Company responses
0
0
Issues resolved
7
57

Lazada Thailand and Amazon Consumer Ratings

Rank
75 out of 306 in Auctions and Marketplaces category
41 out of 306 in Auctions and Marketplaces category
Customer service
60 in category
40 in category
Exchange, Refund and Cancellation Policy
62 in category
26 in category
Product or Service Quality
59 in category
32 in category
Delivery Service
31 in category
32 in category

Lazada Thailand and Amazon Rating Details

Customer service
1.5 (129 reviews)
1.7 (2155 reviews)
Reviewer's quote

my name kevin reynolds order #302716460704364 i have called your customer service 6 times , your staff told me 3 times they would pick up on a certain day , but nobody comes , the last call i made i asked to speak to a manager they put me on hold and never anwsered , you are an international...

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I have been complaining to Amazon customer service for MONTHS that our area is being discriminated against because its somewhat rural (literally 1/2 hour from the Albany International Airport NY). We do live on a dirt road and this seems to be the problem. I have taken pictures as proof that our...

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Exchange, Refund and Cancellation Policy
1.5 (117 reviews)
2.2 (1748 reviews)
Reviewer's quote

Lazada lost my item, it has passed the shipping date, they refuse to cancel the order and give me a refund. They just continue to say they are investigating it and will get back to me. Yet they never do...

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Why haven't i received my refunds of 9. 79 and for 25 dollars and something. I paid 9...

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Product or Service Quality
1.8 (110 reviews)
2.3 (1667 reviews)
Reviewer's quote

...Lazada customer service refused to refund my money. I losted money for a ozone generator machine 679baht..

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As I am a first time customer with Amazon I got online, I found what I was looking for so I ordered the product, the rep talked me into a 2 day delivery. I said no I am not in a hurry, so then he tells me it was something they did for first time customers. Based on his..

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Delivery Service
2.2 (105 reviews)
2.2 (1758 reviews)
Reviewer's quote

...When you then complain to Lazada they do not even take the time to check delivery status just saying goods on the way. This was my last time using Lazada,..

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...But I must apologize for giving the delivery service a rating of zero. You see, the questionnaire stated that I received this Sony television on the 23rd of June. Really? Today? Then they want my opionion...

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Lazada Thailand and Amazon Pros and Cons

Pros
  • Usually convenient
  • Customer service and delivery communications
  • Website
  • I have used amazon many many times
  • Product selection
  • I really love amazon and this time i was truly disappointed
Cons
  • Customer service
  • Return policy
  • Customer care
  • Poor customer service
  • Customer service
  • Unhelpful customer service

Lazada Thailand and Amazon Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Dear Sir/Madam:
Could you please instruct the sellers on your website to remove the items if a product is no longer avail...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Lazada Thailand and Amazon Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Ordered products on Lazada. On the website itself, it would say (delivers in 2 days) So im like sure why not. 4 days...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Lazada Thailand and Amazon Latest Reviews

Recent published reviews
4.6

Lazada cancelled ?? order and immediately refundedée careful, because sellers said shipped but nothing comes in. A few...

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2

Somehow you are slamming me with new activation on a regular basis

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1

over the years i have paid all my orders via OTC. Unfortunately, this option has not been available to me for a few...

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1

Amazon people told me that they will contact me soon regarding the fraud done with me from a sister concern company of...

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Lazada Thailand and Amazon Products and Services

Most reviewed product and services
  • Lazada Thailand Customer Care (38 reviews)
  • Lazada Thailand Shipping Service (29 reviews)
  • Amazon Shipping Service (465 reviews)
  • Amazon Customer Care (369 reviews)
  • Amazon Account (354 reviews)