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Lazada Philippines

2.0
?

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  • 90 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3343 TOTAL REVIEWS
Rank
48 out of 360
in Auctions and Marketplaces category
Rating Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2
493 reviews
1.9
276 reviews
2.3
189 reviews

Amazon

2.2
?

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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1960 TOTAL REVIEWS
Rank
34 out of 360
in Auctions and Marketplaces category
Rating Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    62
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    04:10
  • ISSUES RESOLVED
    31%
Top Products and Services
2.5
189 reviews
2.9
185 reviews
2.5
173 reviews

How do you compare Lazada Philippines vs Amazon?

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Anonymous
#1622466

Lazada is nothing compared with Amazon. : 1.

Customer service- 24 hrs.n there is a real person to talk to. 2. Response to your concern or issue is Almost immediate. They'll tell you what action they'll do n there is an email you'll receive regarding that.

3. For returns- you'll receive onstructions on what to do.

You usually can bring the package to be returned in your front porch n UPS or Fed Ex will pick it up. That simple.

Anonymous
#1614898

Amazon is way better than Lazada. I had a lot of experiences using amazon and i am always left a happy customer.

No issues left unresolved.

Refunded of my money once even before i asked for it.. best customer service ever.

AverageBarbel702
#1599528

Amazon is about a thousand times more reliable and consistent than Lazada, with orders processed correctly and efficiently, and very few issues with processing or delivery. However, a number of their products do not offer shipping to Philippines and the delivery costs can be too high. Nonetheless, I recommend them over Lazada as the extra cost is more than worth it for the peace of mind and the straightforward, hassle-free experience.

WarlikeSpectacledBear516
#1597585

Amazon are responsive and resolve issues. Lazada on the other hand will make excuses and give their customer the run around until they give up.

Would suggest only use Lazada for C.O.D. That way you can check that you've received what you ordered before you pay.

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