PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Amazon

Lazada Philippines and Amazon Overview

Total reviews
5902
5166
Company responses
0
0
Issues resolved
140
50

Lazada Philippines and Amazon Consumer Ratings

Rank
65 out of 300 in Auctions and Marketplaces category
39 out of 300 in Auctions and Marketplaces category
Customer service
48 in category
42 in category
Delivery Service
51 in category
33 in category
Exchange, Refund and Cancellation Policy
44 in category
21 in category
Website
51 in category
35 in category

Lazada Philippines and Amazon Rating Details

Customer service
1.6 (2097 reviews)
1.7 (1738 reviews)
Reviewer's quote

...Hotline doesn't ring, chat doesn't really allow you to talk to a customer service representative! You paid cash, and returned item and its like begging for a refund to a company that does not even entertain customers!..

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No customer service hard to talk to live person..

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Delivery Service
1.8 (1977 reviews)
2.2 (1412 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

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I placed an order for the fresh delivery service Friday March 13 with free next day delivery between 3-5p. I checked the status it was showing out for delivery but Saturday came and no food, Sunday came no food either when Monday finally arrived I checked the status again and it was not there it...

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Exchange, Refund and Cancellation Policy
1.7 (1829 reviews)
2.2 (1435 reviews)
Reviewer's quote

...290211428972912 I would like you to assist me on how to return, replace and refund. As the seller Quilmily, is poor in responding to my concern..

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...Amazon received it May 4th as it had to be back before the end of May and still they say they haven't got it, on their website, so no refund..

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Website
2.4 (1778 reviews)
2.6 (1449 reviews)
Reviewer's quote

(I CHECK THE TRACKING WEBSITE OF THE COURIER THAT WAS SUPPOSED TO DELIVER MY ITEM AND IT SAID THAT MY ITEM WAS ALREADY RETURNED LAST MAY 1 BUT THEY KEEP SAYING IT IS NOT RETURNED YET) *screenshots attached 3. They said that they have limited workforce that's why there is a delay regarding the...

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...You received it on May 4th, but say you haven't got it, on your website. Tracking #60657525740 Purolator..

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Lazada Philippines and Amazon Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Product selection
  • I have used amazon many many times
  • I really love amazon and this time i was truly disappointed
Cons
  • Poor customer service
  • Give false information
  • Service
  • Poor customer service
  • Customer service
  • Horrible customer service

Lazada Philippines and Amazon Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Lazada Philippines and Amazon Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Lazada Philippines and Amazon Latest Reviews

Recent published reviews
1

Cant delivery my order on time. Even im in NCR. This was my 2nd time being delayed. Thats why i dont like lazada this...

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No votes

Bcuz I do not want to be charged for having a prime membership. I do not want it and I better not be charged for it.

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3

Normal i'm satisfied with Lazada. Only when you have a problem, damage item, lost item etc, there is no direct way to se...

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No votes

Hi with the old account I had order products one item I want too return for a refund but I cant because I have a new...

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Lazada Philippines and Amazon Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1454 reviews)
  • Lazada Philippines Customer Care (525 reviews)
  • Lazada Philippines Delivery Service (332 reviews)
  • Amazon Shipping Service (376 reviews)
  • Amazon Customer Care (323 reviews)
  • Amazon Account (314 reviews)