PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Amazon

Lazada Philippines and Amazon Overview

Total reviews
5220
2397
Company responses
0
0
Issues resolved
126
34

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5220 reviews. It is 2823 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Amazon customer service.

Lazada Philippines and Amazon Consumer Ratings

Rank
57 out of 475 in Auctions and Marketplaces category
42 out of 475 in Auctions and Marketplaces category
Customer service
48 in category
43 in category
Delivery Service
50 in category
33 in category
Exchange, Refund and Cancellation Policy
41 in category
20 in category

According to consumer ratings and reviews, Amazon ranks 15 points higher in the Auctions and Marketplaces category than Lazada Philippines. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 130 points higher than the worst rated brand in this category. At the same time, Amazon was rated 1.7 stars for Customer service criterion in this category and it is 135 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Amazon has a higher rating than Lazada Philippines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 77% greater than other in category. Amazon however was rated 2.3 stars and it is 89% greater than other in category.

Lazada Philippines and Amazon Rating Details

Customer service
1.6 (1898 reviews)
1.7 (1008 reviews)
Reviewer's quote

...I tried talking to customer service twice but both times I was just given empty promises that it would taken care of. Escalation does nothing at all. They won’t issue me a refund despite me successfully paying full price and not receiving my item...

PissedConsumer1732234

...I asked how long the trader had to reply and was told customer service staff do not know about such things. I asked what information the trader had been asked to supply. I was told that customer service staff do not know about such things...

Alise
Delivery Service
1.9 (1787 reviews)
2.1 (819 reviews)
Reviewer's quote

...TAMAD NA DELIVERY BOY, FAILED ATTEMPT TO DELIVER DAW E. WALA NAMAN DUMATING..

Katerra

...The only difference was the CONTRACTED delivery service..

PissedConsumer1730821
Exchange, Refund and Cancellation Policy
1.7 (1672 reviews)
2.3 (842 reviews)
Reviewer's quote

...number para ma withdraw ung Lazada wallet lumipas Na ung binigay Na Oras wla parin Anu un lokohan nag bayad Naman kmi ng maayos tpus ganyan pakitaan ung pag refund ng Pera...

Tuff

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

Lazada Philippines and Amazon Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Poor customer service
  • Give false information
  • Service
  • Poor customer service
  • Customer service
  • No manager follow up

Lazada Philippines and Amazon Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Lazada Philippines and Amazon Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Lazada Philippines and Amazon Latest Reviews

Recent published reviews
1.4

I ordered a pack of safety eyes to put on my handmade Christmas gifts. I ordered it early since it was coming from...

Read all 5220 reviews

I have an echo dot, 2 fire sticks and after almost 2 years, none of them work. The echo dot stopped working after a...

Read all 2397 reviews

Lazada Philippines and Amazon Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1350 reviews)
  • Lazada Philippines Customer Care (497 reviews)
  • Lazada Philippines Delivery Service (317 reviews)
  • Amazon Shipping Service (243 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (215 reviews)