PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Amazon

Lazada Philippines and Amazon Overview

Total reviews 7980 76021
Company responses 0 0
Issues resolved 165 862

Lazada Philippines and Amazon Consumer Ratings

Rank
112 out of 676 in Auctions and Marketplaces category
33 out of 676 in Auctions and Marketplaces category
Customer service
103 in category
37 in category
Delivery Service
126 in category
24 in category
Exchange, Refund and Cancellation Policy
109 in category
28 in category
Website
100 in category
40 in category

Lazada Philippines and Amazon Rating Details

Customer service
1.6
(2755 reviews)
2.6
(24780 reviews)
Reviewer's quote

... February 27, you also put a note for restricted until February 27th and now its the 1st of March and may Lazpay later is still restricted!? so you have a bad customer service and at the same time not reliable and not true to words, I waited long enough!!!....

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...Hire more People for customer service..

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Delivery Service
1.8
(2621 reviews)
3
(20917 reviews)
Reviewer's quote

...just wait for their inflexible and incommunicative horrible delivery service to just randomly pick some time, and guess what, YOU ARE SUPPOSED TO BE A F--CKING MIND READER AND KNOW WHEN THEY WILL ARRIVE...

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...Even companies for delivery service have been damaging products before they get shipped to customers. It's not a civilized economy anymore. It's become corrupt and antisocial for enriching insanely wealthy psychopaths..

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Exchange, Refund and Cancellation Policy
1.7
(2404 reviews)
2.9
(21127 reviews)
Reviewer's quote

...I can't return/refund the item because there is no record of my order on my Lazada account..

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Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

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Website
2.3
(2345 reviews)
3.2
(20545 reviews)
Reviewer's quote

...Lazada has thousands of fraudulent seller accounts on their website..

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...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

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Lazada Philippines and Amazon Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Affordable prices
  • Convenience
  • Fast delivery
  • Convenient
Cons
  • Poor customer service
  • Give false information
  • Service
  • Poor customer service
  • Customer service
  • No customer service

Lazada Philippines and Amazon Most Positive Reviews

Top rated reviews
5

it's a hassle if an order come from different supplier, it is delivered one by one, I wish next time that the items...

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5

AWESOME!!!
100%!!!{{Redacted}}

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5

I would like to cancel my order because I ordered it accidentally. It is not my intention to purchase the phone. I am...

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5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

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Lazada Philippines and Amazon Most Critical Reviews

Lowest rated reviews
1

order should have been received June 4th but last update from tracking was June 1st. Was able to chat with LEX on June...

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1

I still have not heard anything from Amazon as to why my gift card was not authorized to use. The person I spoke to...

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1

my package has been in transit for 37 days
Today is the delivery day for my package
But to this day nothing has come
Now se...

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1

These people are no help with 3rd party sellers, and I will not be buying anything from this seller or Amazon again,...

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Lazada Philippines and Amazon Latest Reviews

Recent published reviews
No votes

maI ordered a sony camera and paid for it on march the second but until now received nothing.I send an email about it bu...

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No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

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No votes

every time I try to put money from my gcash into my lazada wallet I can't cash in, please it's okay thank you

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No votes

I trusted you with my refunds, but one day I checked my credit card and I found only two refunds
I have returned about 8...

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