PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Lazada Philippines

Amazon and Lazada Philippines Overview

Total reviews
2382
5197
Company responses
0
0
Issues resolved
34
126

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5197 reviews. It is 2815 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Amazon customer service.

Amazon and Lazada Philippines Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
58 out of 470 in Auctions and Marketplaces category
Customer service
46 in category
50 in category
Website
38 in category
53 in category
Exchange, Refund and Cancellation Policy
21 in category
40 in category

According to consumer ratings and reviews, Amazon ranks 15 points higher in the Auctions and Marketplaces category than Lazada Philippines. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 130 points higher than the worst rated brand in this category. At the same time, Lazada Philippines was rated 1.6 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Lazada Philippines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Lazada Philippines however was rated 1.7 stars and it is 77% greater than other in category.

Amazon and Lazada Philippines Rating Details

Customer service
1.7 (1003 reviews)
1.6 (1887 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...Your customer care email for refunds isn't working. Cloe chat system does not give good feedback. I can't start the refund process with the options your website offers...

Nerissa H
Website
2.8 (842 reviews)
2.4 (1610 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

I ordered 2 2TB Toshiba Disk Drives upon Reciept found them to be Black Market Drives ie Serial numbers don't exist on Toshiba Website, disks Not abel to be formatted and used and Fail all diagnostics, Returned them within 3 days LBC did not deliver returns to seller, Lazada refused my dispute and...

Walter R
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.7 (1662 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

i get a notice of mediation from dti this coming dec 11. i hope we can settle this thing today or maybe we need to talk face to face with ur president or manager in this mediation process.btw this is my order#260166778049978. kindly call me ms . trixie

gabriel n

Amazon and Lazada Philippines Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Poor customer service
  • Give false information
  • Service

Amazon and Lazada Philippines Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

Amazon and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

Amazon and Lazada Philippines Latest Reviews

Recent published reviews
1

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews
1

i don't understand. why all of my order marked as failed even one of them is already paid. what's wrong with you LEX...

Read all 5197 reviews

Amazon and Lazada Philippines Products and Services

Most reviewed product and services
  • Amazon Shipping Service (239 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Lazada Philippines Shipping Service (1347 reviews)
  • Lazada Philippines Customer Care (494 reviews)
  • Lazada Philippines Delivery Service (316 reviews)