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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1209 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 17
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Kroger

Food Stores
  • 2 ISSUES RESOLVED
  • 702 TOTAL REVIEWS
  • $55.1K CLAIMED LOSSES
  • $448 AVERAGE LOSS
2.7
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Near my home 7
  • Employees customer service skills 4
  • Friendley and courtous 4
  • Prices 4
  • Selection 3

Customers don't like

  • Disrespectful employees7
  • No management7
  • Customer service skills5
  • Poor service4
  • Rude store manager4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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