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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1690 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Kroger

Food Stores
  • 2 ISSUES RESOLVED
  • 917 TOTAL REVIEWS
  • $56K CLAIMED LOSSES
  • $386 AVERAGE LOSS
2.7
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Near my home 9
  • Friendley and courtous 7
  • Prices 5
  • Location 4
  • Employees customer service skills 4

Customers don't like

  • Customer service8
  • No management4
  • Poor service3
  • Disrespectful and condescending employee3
  • Customer service skills3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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