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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1371 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Kroger

Food Stores
  • 2 ISSUES RESOLVED
  • 797 TOTAL REVIEWS
  • $55.7K CLAIMED LOSSES
  • $410 AVERAGE LOSS
2.8
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Near my home 9
  • Friendley and courtous 6
  • Prices 5
  • Employees customer service skills 4
  • Selection 3

Customers don't like

  • No management4
  • Poor service3
  • Customer service skills3
  • Slow checkout and bad management2
  • Rude store manager2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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