PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Amazon

Kmart and Amazon Overview

Total reviews
1024
2386
Company responses
0
0
Issues resolved
9
34

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2386 reviews. It is 1362 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Amazon customer service.

Kmart and Amazon Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
42 out of 471 in Auctions and Marketplaces category
Customer service
72 in category
45 in category
Exchange, Refund and Cancellation Policy
61 in category
21 in category
Website
57 in category
38 in category

Kmart and Amazon Rating Details

Customer service
1.3 (288 reviews)
1.7 (1004 reviews)
Reviewer's quote

...I call customer rep. Saids Im stuck nothing she can go for not even A store credit. This is bad service...

Christopher22

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.3 (838 reviews)
Reviewer's quote

oder changein in my oder

Britley

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn
Website
2.1 (245 reviews)
2.8 (843 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

Kmart and Amazon Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Customer service
  • No manager follow up

Kmart and Amazon Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Kmart and Amazon Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Kmart and Amazon Latest Reviews

Recent published reviews

No answer and say on hold for a while

Read all 1024 reviews
1.1

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged...

Read all 2386 reviews

Kmart and Amazon Products and Services

Most reviewed product and services
  • Kmart Manager (128 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Amazon Shipping Service (241 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (214 reviews)