PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Amazon

Kmart and Amazon Overview

Total reviews
1028
2506
Company responses
0
0
Issues resolved
9
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2506 reviews. It is 1478 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Amazon customer service.

Kmart and Amazon Consumer Ratings

Rank
62 out of 482 in Supermarkets and Malls category
34 out of 431 in Auctions and Marketplaces category
Customer service
No votes
37 in category
Exchange, Refund and Cancellation Policy
No votes
20 in category
Website
No votes
30 in category

Kmart and Amazon Rating Details

Customer service
No votes
1.7 (1063 reviews)
Reviewer's quote

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Exchange, Refund and Cancellation Policy
No votes
2.3 (887 reviews)
Reviewer's quote

...They would not do an exchange. They would only refund and then I had to order again. the cost of shipping was exponentially higher by only ordering 1 item at a time...

PissedConsumer1639705

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311
Website
No votes
2.7 (887 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

Kmart and Amazon Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Customer service
  • No manager follow up

Kmart and Amazon Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Kmart and Amazon Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Kmart and Amazon Latest Reviews

Recent published reviews

So I walked into k-mart that was closing. Mind you it has a sign on the outside saying K-MART. I shop and when I go to...

Read all 1028 reviews
3.6

Two days now, straight in a row, I have not received my packages, due to incompetent Amazon drivers. I have explicit...

Read all 2506 reviews

Kmart and Amazon Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (85 reviews)
  • Kmart Cashier (77 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)