PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Amazon

Kmart and Amazon Overview

Total reviews 1068 7396
Company responses 0 0
Issues resolved 10 64

Kmart and Amazon Consumer Ratings

Rank
77 out of 333 in Supermarkets and Malls category
44 out of 317 in Auctions and Marketplaces category
Customer service
77 in category
44 in category
Website
59 in category
38 in category
Exchange, Refund and Cancellation Policy
66 in category
28 in category
Product or Service Quality
56 in category
31 in category

Kmart and Amazon Rating Details

Customer service
1.4 (305 reviews)
1.7 (2364 reviews)
Reviewer's quote

So I pull up Kmart's website looking for a customer service number, and found the 'contact us' link sends me to a broken FAQ page that pulls up nothing on its search results and spits out this error whenever I open it: "Unfortunately, there was a problem. Please try again. If the problem continues,...

Read full review

...and they were supposed to get here on the eighth and they didnt get here on the eighth they didnt get here on the ninth didnt get here and I spoke to a customer service agent who said he was going to make a note and that he would call the postage to make sure it was one of the first deliveries so I could have it for the afternoon for my birthday party long story short I never have received the purple sneakers or The purple blouse sometime before that I ordered allure perfume two of them because it was my moms favorite and shes passing so I wanted to have it to where you know for my birthday but your agent says that it was put in...

Read full review
Website
2 (261 reviews)
2.6 (1931 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

Read full review

..."SHAREPHANNY" from which you accept payments, makes fraud all over the world by sending different products at super low quality, instead of the ones on his website, they don't take accountability about it neither, are people even From Chile complaining about this, I can share pictures and videos with this kinda joke of products, when I try to contact them, they do not respond because the phone...

Read full review
Exchange, Refund and Cancellation Policy
1.7 (258 reviews)
2.2 (1925 reviews)
Reviewer's quote

...I asked for a refund but they are saying it is to late. Help me find out what is going on with this. Vicky L Keener 440 Glade Creek Road Pisgah Forest NC...

Read full review

please refund my money credit card account. so please help me..

Read full review
Product or Service Quality
2 (250 reviews)
2.4 (1850 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

Read full review

Bad service no any contact for camplend..

Read full review

Kmart and Amazon Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Kmart and Amazon Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

Read full review
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Read full review
5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

Read full review
5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

Read full review

Kmart and Amazon Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

Read full review
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Read full review
1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

Read full review
1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

Read full review

Kmart and Amazon Latest Reviews

Recent published reviews
No votes

Kmart taking my money out of the account for the part I ordered.

Read full review
No votes

I have been as loyal amazon prime customer for years. I have been locked out of my account due to suspicious activity....

Read full review
No votes

after I shopping in belleville nj in 07/28/2020 stole my identity and 08/02/2020 two time in this days . im very...

Read full review
1

please refund my money credit card account.so please help me

Read full review

Kmart and Amazon Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Amazon Shipping Service (527 reviews)
  • Amazon Customer Care (421 reviews)
  • Amazon Account (371 reviews)