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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1230 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service15
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Kmart

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 883 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $4.6K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Price 9
  • Cashier was nice 5
  • Sales staff 5
  • Good location 4
  • Products 2

Customers don't like

  • Worst customer service16
  • Customer service15
  • Poor customer service10
  • Worst costumer service ever7
  • Worst customer service for m7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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