PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Kmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Kmart

Amazon and Kmart Overview

Total reviews 8383 1075
Company responses 0 0
Issues resolved 70 10

Amazon and Kmart Consumer Ratings

Rank
44 out of 344 in Auctions and Marketplaces category
77 out of 350 in Supermarkets and Malls category
Customer service
42 in category
79 in category
Exchange, Refund and Cancellation Policy
28 in category
74 in category
Website
40 in category
69 in category
Product or Service Quality
29 in category
70 in category

Amazon and Kmart Rating Details

Customer service
1.7 (2652 reviews)
1.4 (307 reviews)
Reviewer's quote

...A big lack of customer service. I am very, very disappointed of Amazon. It make me losing money and i was always a bad experience to me..

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...May the way to handle this situation in your store and train them for customer service with masks..

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Exchange, Refund and Cancellation Policy
2.2 (2160 reviews)
1.7 (259 reviews)
Reviewer's quote

I have received 2 useless articles and need to send them back and get a refund. I have been told via the computer this would be OK and I will get an address to send them to. Nothing has happened...

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After the email from kroger, just before pickup time, I cancelled the order expecting an immediate refund. But hold your horses, my payment won't be refunded for 3-10 business days!!! After spending literally 4. 5 hrs speaking with various supervisors, specialist and assorted talking heads they...

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Website
2.6 (2152 reviews)
2 (261 reviews)
Reviewer's quote

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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I purchased a few pairs of pants on Kmart's website, because quarantine, social distancing, etc. Part of my order was cancelled before it even shipped, because it was out of stock (annoying, but fine), but when it arrived I discovered that one of the items I ordered had been replaced by a...

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Product or Service Quality
2.4 (2074 reviews)
2 (251 reviews)
Reviewer's quote

I reached out to several customer service, they always asked me my information to fill a form then waited for email or phone call. But I never got any call back and no one replied my emails. I didn't get it, all the gift cards were bought from the grocery store and I redeemed it successfully, why I...

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I have contacted Kmart customer service twice about a order I did not receive #90443**** Placed on march 28th original tracking number 391498****09 FDE I originally tracked and it said was coming April 6th 2020 But it turned out to be a tracking number for someone elses order and it was shipped...

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Amazon and Kmart Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Price
  • Good location
  • Cashier was nice
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Worst customer service
  • Worst customer service for m

Amazon and Kmart Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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Amazon and Kmart Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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Amazon and Kmart Latest Reviews

Recent published reviews
4.4

Had a payment issue and the lead went above and beyond to help

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4.4

As I am a regular shopper at your Nowra store I was very disappointed when I went shopping on Saturday morning to find...

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1

I ordered a surf board months ago and cancelled it right after I order it; deciding not to but it. However, on November...

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1.8

Today November 24th 2020 We were visiting the Kmart store in Key West with my family. We were on our family vacation....

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Amazon and Kmart Products and Services

Most reviewed product and services
  • Amazon Shipping Service (569 reviews)
  • Amazon Prime Membership (340 reviews)
  • Amazon Delivery Service (272 reviews)
  • Kmart Manager (130 reviews)
  • Kmart Cashier (77 reviews)
  • Kmart Shipping Service (29 reviews)