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Amazon

2.2
?

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  • 30 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2130 TOTAL REVIEWS
Rank
39 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
206 reviews
2.4
198 reviews
2.5
192 reviews

Kmart

2.0
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1008 TOTAL REVIEWS
Rank
61 out of 605
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    63
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:50
  • ISSUES RESOLVED
    21%
Top Products and Services
2.7
127 reviews
2.2
80 reviews
2
77 reviews

How would you compare Amazon vs Kmart?

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Anonymous
#1413304

Amazon is Goliath and KMart is David.

Amazon is currently doing nothing to stop merchants from inflating prices then marking them down.

I have reported them to the FTC after trying several times to get them to address this (and providing several examples.)

Kmart is struggling but has begun to turn things around. Their FREECASH you can spend towards purchases on many items including clearance items has got me shopping there more.

They have a free shipping program like Amazon at a very good price (under $40.) They need to work on shipping items faster (It is usually 2-3 days before an item is shipped.) Frankly, I would like to see Target buy KMART and extend KMART's features to Target. Combine the two together and I would no longer be an Amazon Prime member.

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