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Amazon

2.3
  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1836 TOTAL REVIEWS
Rank
226 out of 4264
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    34
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    7%
Top Products and Services
2.3
177 reviews
2.6
143 reviews
2.8
139 reviews

Kmart

2.1
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 976 TOTAL REVIEWS
Rank
53 out of 445
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    43
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    5%
Top Products and Services
2.9
122 reviews
2.1
76 reviews
2.2
68 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Amazon vs Kmart?

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Anonymous
#1413304

Amazon is Goliath and KMart is David.

Amazon is currently doing nothing to stop merchants from inflating prices then marking them down.

I have reported them to the FTC after trying several times to get them to address this (and providing several examples.)

Kmart is struggling but has begun to turn things around. Their FREECASH you can spend towards purchases on many items including clearance items has got me shopping there more.

They have a free shipping program like Amazon at a very good price (under $40.) They need to work on shipping items faster (It is usually 2-3 days before an item is shipped.) Frankly, I would like to see Target buy KMART and extend KMART's features to Target. Combine the two together and I would no longer be an Amazon Prime member.

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