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Amazon
Kmart

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2270 TOTAL REVIEWS
Rank
39 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    114
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
221 reviews
2.3
206 reviews
2.4
206 reviews
Kmart

Kmart

2.0
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1015 TOTAL REVIEWS
Rank
62 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    68
  • SUCCESSFUL
    82%
  • AVG CALL DURATION
    03:50
  • ISSUES RESOLVED
    20%
Top Products and Services
2.7
127 reviews
2.2
82 reviews
2
78 reviews

How would you compare Amazon vs Kmart?

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Anonymous
#1413304

Amazon is Goliath and KMart is David.

Amazon is currently doing nothing to stop merchants from inflating prices then marking them down.

I have reported them to the FTC after trying several times to get them to address this (and providing several examples.)

Kmart is struggling but has begun to turn things around. Their FREECASH you can spend towards purchases on many items including clearance items has got me shopping there more.

They have a free shipping program like Amazon at a very good price (under $40.) They need to work on shipping items faster (It is usually 2-3 days before an item is shipped.) Frankly, I would like to see Target buy KMART and extend KMART's features to Target. Combine the two together and I would no longer be an Amazon Prime member.

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