Amazon vs Kmart: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Kmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

Kmart

2.0

Amazon

Kmart

Amazon and Kmart Overview

Total reviews

2384

1024

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2384 reviews. It is 1360 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Kmart customer service.

Amazon and Kmart Consumer Ratings

Rank

43 out of 470 in Auctions and Marketplaces category

63 out of 614 in Supermarkets and Malls category

Customer service

45 in category

71 in category

Website

38 in category

56 in category

Exchange, Refund and Cancellation Policy

21 in category

60 in category

Amazon and Kmart Rating Details

Customer service

1.7 (1003 reviews)

1.3 (288 reviews)

Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...I call customer rep. Saids Im stuck nothing she can go for not even A store credit. This is bad service...

Christopher22

Website

2.8 (842 reviews)

2.1 (245 reviews)

Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

Exchange, Refund and Cancellation Policy

2.3 (837 reviews)

1.7 (246 reviews)

Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

oder changein in my oder

Britley

Amazon and Kmart Pros and Cons

Pros

Product selection
Ease of checkout
Most of their products

Price
Sales staff
Good location

Cons

Poor customer service
Customer service
No manager follow up

Customer service
Worst customer service
Worst customer service for m

Amazon and Kmart Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

Amazon and Kmart Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

Amazon and Kmart Latest Reviews

Recent published reviews

order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not...

Read all 2384 reviews

No answer and say on hold for a while

Read all 1024 reviews

Amazon and Kmart Products and Services

Most reviewed product and services

Amazon Shipping Service (240 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Kmart Manager (128 reviews)
Kmart Customer Care (84 reviews)
Kmart Cashier (77 reviews)

How would you compare Amazon vs Kmart?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Sneaker411 Jan 04, 2018 #1413304

Amazon is Goliath and KMart is David.

Amazon is currently doing nothing to stop merchants from inflating prices then marking them down.

I have reported them to the FTC after trying several times to get them to address this (and providing several examples.)

Kmart is struggling but has begun to turn things around. Their FREECASH you can spend towards purchases on many items including clearance items has got me shopping there more.

They have a free shipping program like Amazon at a very good price (under $40.) They need to work on shipping items faster (It is usually 2-3 days before an item is shipped.) Frankly, I would like to see Target buy KMART and extend KMART's features to Target. Combine the two together and I would no longer be an Amazon Prime member.

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