Amazon vs Kmart
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Customers like
- Product selection 18
- Ordering online 9
- Most of their products 9
- Ease of checkout 8
- Ease of purchasing 7
Customers don't like
- Poor customer service54
- No manager follow up5
- Apathy5
- Negative feedback not excepted4
- Delivery hassles4
Products by Amazon
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Customers like
- Price 9
- Sales staff 5
- Good location 5
- Cashier was nice 5
- Products 2
Customers don't like
- Customer service34
- Worst customer service7
- Worst customer service for m3
- Website3
- Service3
Products by Kmart
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Discussion
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Amazon is Goliath and KMart is David.
Amazon is currently doing nothing to stop merchants from inflating prices then marking them down.
I have reported them to the FTC after trying several times to get them to address this (and providing several examples.)
Kmart is struggling but has begun to turn things around. Their FREECASH you can spend towards purchases on many items including clearance items has got me shopping there more.
They have a free shipping program like Amazon at a very good price (under $40.) They need to work on shipping items faster (It is usually 2-3 days before an item is shipped.) Frankly, I would like to see Target buy KMART and extend KMART's features to Target. Combine the two together and I would no longer be an Amazon Prime member.