PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kindle and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kindle
2.9
Amazon
3.0
Kindle
Amazon

Kindle and Amazon Overview

Total reviews 250 76329
Company responses 0 0
Issues resolved 6 878

Kindle and Amazon Consumer Ratings

Rank
53 out of 898 in Gadgets and Accessories category
31 out of 691 in Auctions and Marketplaces category
Customer service
76 in category
39 in category
Product or Service Quality
69 in category
28 in category
Website
86 in category
39 in category
Exchange, Refund and Cancellation Policy
46 in category
29 in category

Kindle and Amazon Rating Details

Customer service
2.3
(75 reviews)
2.6
(24900 reviews)
Reviewer's quote

...my phone number, and when I introduce OTP sent to my account gmail, the system asks for an other code sent to my old number, tried to speak by phone to your customer service ( that costs me a fortune!) but they didn't fix my problem. Now Im willing to get back my kindle account so please find me a...

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This is the phone # for amazon customer service, why does it take 5 min to find on google 866-321-**** and the agent was great at helping me with my connection issues with alexa..

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Product or Service Quality
2.7
(60 reviews)
3.1
(20544 reviews)
Reviewer's quote

No answer when tried to reach customer service. Phone did not even ring and then got an error signal..

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...They are selling low quality fake products from india. Please remove the unauthorized seller..

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Website
2.6
(60 reviews)
3.2
(20662 reviews)
Reviewer's quote

Not able to cancel my Kindle prime it was horrible service horrible website half their numbers don't even work don't use them..

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...Wrong item was sent--nothing like pic on Amazon website. Amazon said it was a third party seller and they would send me a return label--they did not, only the address to return it to. Paid $18...

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Exchange, Refund and Cancellation Policy
2.8
(55 reviews)
2.9
(21246 reviews)
Reviewer's quote

If all goes as the KDP super helpful rep stated, I will receive the correct version of my book (which matches the Amazon advertised version) as an even exchange. Hopefully the newest version, which has been official for a while, will be the only version sent to customers..

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YOU TOTALLY IGNORED the fact that cassettes are not returnable--YOU ISSUED A REFUND TO BUYER AND HIS CLAIM WAS BOGUS. WHEN DO YOU EVER TAKE THE SELLERS SIDE? THE TAPE CAME BACK TODAY AND IT HAS BEEN LOOSENED OFF THE SPINDLES, IS LOOSE, NO LONGER THE PEREFECT CONDITION I SENT IT IN. I received a...

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Kindle and Amazon Pros and Cons

Pros
  • Easy to enjoy reading
  • Extensive available books
  • Easy to read and carry with you
  • Convenience
  • Fast delivery
  • Convenient
Cons
  • Amazon not supporting customers
  • Just does not work as it used to
  • Con artists
  • Poor customer service
  • Customer service
  • No customer service

Kindle and Amazon Most Positive Reviews

Top rated reviews
5

Hello,
I have been trying to login on Kindle account to update my personal details on me Kindle account for about a week...

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5

Esta estrabiado en el correo tiene mucho retraso, estuve esperado y haciendo seguimiento y tiene mรกs de 9 dรญas de...

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5

I was using my kindle and the screen went black and it would not power back up. Charging did not help it to come back...

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5

The woman I spoke with at Audible (Precious) was super helpful. She walked me through everything I needed to know about...

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Kindle and Amazon Most Critical Reviews

Lowest rated reviews
1

My email: jelliott921@***.com
My #: 912-321-****. Janice Kizziar
I spoke to customer service last Tuesday, the gentleman w...

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1

I bought MacBook and then returned it its been two months I didnt get my 1400$ refund so pissed off please dont buy...

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1

I just needed to eliminate the intro to my book that you are selling and to speak with someone as to how to do it you...

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1

Order to pull on Amazon and didn't receive it they promised that if it didn't arrive by June 1st 2023 it would be free...

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Kindle and Amazon Latest Reviews

Recent published reviews
No votes

Im tired of paying 16 dollars and some change to yall for something I dont have. What kind of details do you want. You...

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3

This is the phone # for amazon customer service, why does it take 5 min to find on google 866-321-****
and the agent was...

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1

Bought a book and couldn't download the paid version to my phone ( kindle app) I deregistered one of device ( have a...

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No votes

March 20,2024 I called, they sent me a replacement, brand name Herilary p1. This was not the unit I previously ordered...

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