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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1688 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Joy Systems

Appliances and Electronics
Has verified representatives
  • 2 ISSUES RESOLVED
  • 20 COMPANY RESPONSES
  • 121 TOTAL REVIEWS
  • $9.5K CLAIMED LOSSES
  • $287 AVERAGE LOSS
3.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Great product 4
  • Fair price 4
  • Waiting to see results 3
  • Customer service 3
  • Absense of bloatware 3

Customers don't like

  • Customer service4
  • Product delivered was not as advertised2
  • Two computers faulty out of the box on day one1
  • Thinkpad insignia was off the top of the second laptop1
  • Repeated attempts at review1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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