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Amazon

E-commerce
  • 22 ISSUES RESOLVED
  • 1653 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Joann Fabric

E-commerce
  • 7 ISSUES RESOLVED
  • 706 TOTAL REVIEWS
  • $23.5K CLAIMED LOSSES
  • $199 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide variety of prints 10
  • Products 6
  • Friendly staff 6
  • Store 3
  • Coupons 2

Customers don't like

  • Poor customer service31
  • False advertising15
  • Bad manager attitude14
  • Order being cancelled7
  • High prices4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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