Amazon vs Intoxalock

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1150 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Intoxalock

Equipment
Has verified representatives
  • 31 ISSUES RESOLVED
  • 447 COMPANY RESPONSES
  • 484 TOTAL REVIEWS
3.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Ease with setting up the account 7
  • Some customer service 5
  • Someone answers the phone 5
  • Original rep that sold me on the company 4
  • Setting up account 3

Customers don't like

  • Customer service21
  • Fees12
  • Battery drain possibility11
  • Long hold times8
  • Unsafe while driving8

Products by Intoxalock

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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