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Amazon

2.2
?

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  • 30 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2133 TOTAL REVIEWS
Rank
39 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
208 reviews
2.4
198 reviews
2.5
193 reviews

Indoo

1.1
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 73 TOTAL REVIEWS
Rank
767 out of 4482
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    22
  • SUCCESSFUL
    59%
  • AVG CALL DURATION
    00:50
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
12 reviews
2
1 reviews

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Anonymous
#1601976

I have ordered a variety of products from amazon.com for several years now and never once have I had a problem with that company. NEVER.

Not with products purchased directly through amazon nor through the company's marketplace sellers. Even when I had to return an LED tv to them (because it had arrived with its screen totally smashed in), I was able to do so hassle-free. (A UPS delivery person even came to my home to collect the broken and I was refunded the amount I had paid for this product IN ITS ENTIRETY within minutes of the package being picked up.) I have ordered just one item via indoo.com (through hpb.com) and have had nothing but problems with this order. The order was placed nearly FOUR weeks ago, and I still have NOT received it.

Moreover, I emailed the company three times and no reply to any of these emails has ever been sent to me. (I have filed a complaint with the Better Business Bureau about this issue, not only to have this company put on notice, but also to be issued a refund IN FULL for the book I ordered but NEVER received. So, as far as I am concerned, Amazon is, by far, SUPERIOR to Indoo in EVERY way: reliability, customer service, timely receipt of online purchases, prices, tracking information, and trustworthy transactions.

I will never make the mistake of purchasing anything whatsoever from Indoo EVER AGAIN. Just the WORST company to do business with, bar none.

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