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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1531 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service55
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
Delete
  • 1 ISSUES RESOLVED
  • 41 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $109 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Karen - customer service rep - did seem knowledgeable and polite 1
  • Dog bed 1

Customers don't like

  • Dishonest business practice3
  • Dishonest business practice poor customer service2
  • Poor customer service1
  • Inability of cs to apply during phone order or thereafter1
  • Fraudulent charges1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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