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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1371 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 8
  • Ease of purchasing 7
  • Ease of checkout 7
  • Ordering online 6

Customers don't like

  • Poor customer service14
  • No manager follow up5
  • Corporate office executives do not speak to their customers3
  • Apathy3
  • Unhelpful customer service2
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Ikea

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 777 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product 7
  • Furniture 4
  • Frustrated 3
  • Wasting my time for a mistake ikea made and not to fix it 2
  • Good products reasonably prices 2

Customers don't like

  • Customer service11
  • Response to problem6
  • Delivery service5
  • Worst customer service3
  • Customer support3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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