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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1230 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service15
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Ikea

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 739 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product 9
  • Dissapointed 4
  • Furniture 4
  • Good products reasonably prices 3
  • Wasting my time for a mistake ikea made and not to fix it 3

Customers don't like

  • Customer service28
  • Response to problem21
  • Customer support8
  • Delivery service8
  • Worst customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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