PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
Amazon

iHerb and Amazon Overview

Total reviews
233
2508
Company responses
0
1
Issues resolved
1
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2508 reviews. It is 2275 reviews more than iHerb received since Jan 30, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with iHerb customer service.

iHerb and Amazon Consumer Ratings

Rank
74 out of 723 in Pharmacy category
34 out of 431 in Auctions and Marketplaces category
Customer service
71 in category
39 in category
Website
59 in category
31 in category
Product or Service Quality
56 in category
31 in category

iHerb and Amazon Rating Details

Customer service
1.5 (108 reviews)
1.7 (1063 reviews)
Reviewer's quote

...They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information...

PissedConsumer1754208

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
2.3 (104 reviews)
2.7 (887 reviews)
Reviewer's quote

Ciherb is misrepresenting the local postal services in their website. In am UK based and I chose delivery by local post, which is described as FREE. However I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring...

Ona

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Product or Service Quality
1.9 (94 reviews)
2.3 (838 reviews)
Reviewer's quote

I spoke to an iHerb customer service representative (22780 Harley Knox Blvd, Perris, CA 92570 USA) and she relayed that they are not responsible for the duty charges. No matter HOW many times I tried to explain that the actual order amount was less than the allowed amount, I was told that this was...

C B

...I have called customer service with no result. One guy in Seattle was just nasty. Said only the authorized user can restore my account...

Shonna

iHerb and Amazon Pros and Cons

Pros
  • Good selection
  • Low prices
  • Quick delivery
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Total frustration
  • No help correcting their mistakes
  • Shipping
  • Poor customer service
  • Customer service
  • No manager follow up

iHerb and Amazon Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

iHerb and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

iHerb and Amazon Latest Reviews

Recent published reviews

I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged...

Read all 233 reviews
4

Amazon pay customer care number =08927943760=Amazon pay customer care number =08927943760=Amazon pay customer care...

Read all 2508 reviews

iHerb and Amazon Products and Services

Most reviewed product and services
  • Iherb Shipping Service (46 reviews)
  • Iherb Customer Care (27 reviews)
  • Iherb Supplement (9 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)