Amazon vs Iherb

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Iherb

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 113 TOTAL REVIEWS
  • $7.1K CLAIMED LOSSES
  • $142 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • Good selection 5
  • Low prices 3
  • Quick delivery 3
  • Nothin 2
  • Quick response 2

Customers don't like

  • Took money not receiving order6
  • No help correcting their mistakes6
  • Customer service dismissive5
  • Never got product i did want5
  • Said one thing did another4

Products by Iherb

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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