PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
Amazon

Houzz and Amazon Overview

Total reviews
291
2508
Company responses
0
1
Issues resolved
2
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2508 reviews. It is 2217 reviews more than Houzz received since Mar 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Houzz customer support team and Amazon customer service.

Houzz and Amazon Consumer Ratings

Rank
287 out of 2727 in Construction and Repair category
34 out of 431 in Auctions and Marketplaces category
Customer service
244 in category
39 in category
Website
193 in category
31 in category
Exchange, Refund and Cancellation Policy
192 in category
20 in category

Houzz and Amazon Rating Details

Customer service
1.2 (176 reviews)
1.7 (1063 reviews)
Reviewer's quote

Customer service was to get back to me. No one has contacted me. This is the worst company I dealt with during the holidays...

PissedConsumer1742461

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
2.2 (149 reviews)
2.7 (887 reviews)
Reviewer's quote

...I scheduled delivery on shipper’s website but the day of delivery I got a call 2 hours earlier than scheduled indicating that the delivery is here. I was at work so I could not receive the delivery. Luckily my neighbor signed for the package...

Lisa V

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Exchange, Refund and Cancellation Policy
1.2 (146 reviews)
2.3 (887 reviews)
Reviewer's quote

Very nice people, I do not agree w the return policy of having to pay for returns. However very nice and professional staff..

El

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Houzz and Amazon Pros and Cons

Pros
  • Unsatisfied
  • Items offered
  • Shopping on the web
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service
  • Poor customer service
  • Customer service
  • No manager follow up

Houzz and Amazon Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Houzz and Amazon Most Critical Reviews

Lowest rated reviews
1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Houzz and Amazon Latest Reviews

Recent published reviews
3

The metal box came bent/warped. Glue is all over the flowers but I was able to get rid of the glue one by one.

Read all 291 reviews
4

Amazon pay customer care number =08927943760=Amazon pay customer care number =08927943760=Amazon pay customer care...

Read all 2508 reviews

Houzz and Amazon Products and Services

Most reviewed product and services
  • Houzz Customer Care (52 reviews)
  • Houzz Shipping Service (34 reviews)
  • Houzz Website (11 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)