PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
1.8
Amazon
2.2
Houzz
Amazon

Houzz and Amazon Overview

Total reviews 593 8778
Company responses 0 0
Issues resolved 6 72

Houzz and Amazon Consumer Ratings

Rank
26 out of 174 in Restoration, Renovation and Remodeling category
49 out of 334 in Auctions and Marketplaces category
Customer service
24 in category
No votes
Product or Service Quality
18 in category
No votes
Advertised vs Delivered
9 in category
No votes
Price Affordability
14 in category
No votes

Houzz and Amazon Rating Details

Customer service
1.5 (349 reviews)
No votes
Reviewer's quote

There is no one to help recover your sign in! Have purchased an item for $2500 but have no way to return it! No way to contact customer service! No way to sign on to my account because I forgot how to do it. And why in the holy name of God do they send me texts and not let me go directly to the...

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...And the customer service rep. She was very nice and polite..

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Product or Service Quality
1.7 (289 reviews)
No votes
Reviewer's quote

No service. No communication. No delivery...

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...I am very satisfied with her customer service..

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Advertised vs Delivered
1.7 (279 reviews)
No votes
Reviewer's quote

Sofa delivered with *** on the side of it. Looks like a fork lift went through the box into the soda. We purchased for a basement room so we decided to keep it instead of dealing with returning...

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...Oh you cannot its our policy no refunds until if we can see if its delivered. I am the customer why is it always they call the shots. They are like a dictatorship Hitler reincarnated...

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Price Affordability
2.2 (278 reviews)
No votes
Reviewer's quote

In this time of COVID 19 I made a purchase and asked that I get a price reduction on the cabinet but the seller refused to do so. IYou have just lost me as a customer and would never refer any of my friends to purchase from your web site..

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...Affordability was very good..

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Houzz and Amazon Pros and Cons

Pros
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Houzz and Amazon Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Houzz and Amazon Most Critical Reviews

Lowest rated reviews
1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Houzz and Amazon Latest Reviews

Recent published reviews
1

They are just scammers. I cannot cancel my subscription. Their representatives lying over the phone.
They are freaking ba...

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No votes

Why do you guys keep charging me for Amazon prime? If you record all conversations then you'll know that I talked to...

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1

There is no way I can take a picture of water spots. You can send someone out to see it. Or you can a new top, because...

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No votes

Havent received my...

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Houzz and Amazon Products and Services

Most reviewed product and services
  • Houzz Shipping Service (49 reviews)
  • Houzz Internet Marketing Service (10 reviews)
  • Houzz Pro Internet Marketing Service (9 reviews)
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)