PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
Houzz
1.8
Amazon
Houzz

Amazon and Houzz Overview

Total reviews 9001 606
Company responses 0 0
Issues resolved 74 6

Amazon and Houzz Consumer Ratings

Rank
50 out of 347 in Auctions and Marketplaces category
27 out of 180 in Restoration, Renovation and Remodeling category
Customer service
45 in category
23 in category
Product or Service Quality
29 in category
19 in category
Diversity of Products or Services
42 in category
19 in category
Price Affordability
37 in category
14 in category

Amazon and Houzz Rating Details

Customer service
1.8 (2842 reviews)
1.5 (359 reviews)
Reviewer's quote

...Tried calling customer service only to be put on hold, have two different representatives from the Philippines(?) mumble their way unintelligible...

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...I called their customer service to ask how to get it removed. The person refused to let me explain the situation. My husband tried to talk to her and the same thing happened...

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Product or Service Quality
2.4 (2236 reviews)
1.7 (298 reviews)
Reviewer's quote

Amazon customer service hires a lot of foreigners who don't speak or understand English very well and this is a big, big problem. They locked my account because I had purchased $700 worth of gift cards for my fiance'. They sent me an email that my account was locked and that I would have to verify...

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...There is no customer service its customer abuse..

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Diversity of Products or Services
2.9 (2153 reviews)
2.5 (270 reviews)
Reviewer's quote

I've been an Amazon Prime subscriber for several years now and have written dozens of reviews for various Amazon products - all with various star ratings - and have received many 'Helpful' votes on several reviews (both positive and negative reviews). Out of the blue, ALL of my reviews suddenly...

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I would like additional info on the following products: ID 15652**** ID 9030**** ID 15256**** ID 14170**** Are these beds pure white? Weight capacity for each bed? Height of platform?..

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Price Affordability
2.8 (2120 reviews)
2.2 (285 reviews)
Reviewer's quote

...Need a special low price. I'm a Senior citizen but don't meet your criteria. Answer my phone call!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..

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In this time of COVID 19 I made a purchase and asked that I get a price reduction on the cabinet but the seller refused to do so. IYou have just lost me as a customer and would never refer any of my friends to purchase from your web site..

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Amazon and Houzz Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return

Amazon and Houzz Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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Amazon and Houzz Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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Amazon and Houzz Latest Reviews

Recent published reviews
No votes

Yes I'm calling his truck 16 in Poteet Texas Farm Rd Remi off the road on a two-way road I had to move the left side...

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No votes

I submitted a review of John Mooring over a week ago, but it still hasnt been posted. Please address this concern....

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No votes

I have a charge to my card from Amazon prime Which I have already paid for my order and I was told their where free...

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1

My Identity Theft company said that Houzz has my personal information out on the Dark Web. I called their customer...

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