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Amazon

2.3
  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1826 TOTAL REVIEWS
Rank
228 out of 4267
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    32
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:32
  • ISSUES RESOLVED
    7%
Top Products and Services
2.3
177 reviews
2.6
142 reviews
2.8
138 reviews

Houzz

1.5
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 194 TOTAL REVIEWS
Rank
303 out of 2597
in Construction and Repair category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
35 reviews
1.4
24 reviews
1.3
7 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Amazon vs Houzz?

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Anonymous
#1369069

Houzz is a lousy company to deal with. Their shipping process is horrendous.

Amazon is at least 300 percent better.

Houzz will tell you that they will email you when an item is shipped. But they will not tell you that it will be the manufacturer of the item that will do the shipping.

On top of that, Houzz is quite a laggard in passing on order information to the manufacturer and it can easily take four to five days for an ordered item to get shipped. Amazon will usually deliver a package to my front door in the same amount of time or less.

Anonymous
to M. Kirchner #1369073

Not only that, Amazon will usually let you cancel an order before it is shipped. Houzz will only let you cancel an order within 30 minutes after an order is placed. So if you are unhappy with Houzz not having shipped an item after 3 or 4 days, you cannot cancel the order.

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