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Amazon
Houzz

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    116
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
227 reviews
2.3
209 reviews
2.5
205 reviews
Houzz

Houzz

Has verified representatives
1.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 255 TOTAL REVIEWS
Rank
312 out of 2960
in Construction and Repair category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    46
  • SUCCESSFUL
    22%
  • AVG CALL DURATION
    07:31
  • ISSUES RESOLVED
    50%
Top Products and Services
1.7
50 reviews
1.4
31 reviews
1.5
11 reviews

How would you compare Amazon vs Houzz?

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Anonymous
#1369069

Houzz is a lousy company to deal with. Their shipping process is horrendous.

Amazon is at least 300 percent better.

Houzz will tell you that they will email you when an item is shipped. But they will not tell you that it will be the manufacturer of the item that will do the shipping.

On top of that, Houzz is quite a laggard in passing on order information to the manufacturer and it can easily take four to five days for an ordered item to get shipped. Amazon will usually deliver a package to my front door in the same amount of time or less.

Anonymous
#1369073
@M. Kirchner

Not only that, Amazon will usually let you cancel an order before it is shipped. Houzz will only let you cancel an order within 30 minutes after an order is placed. So if you are unhappy with Houzz not having shipped an item after 3 or 4 days, you cannot cancel the order.

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