PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Houzz

Amazon and Houzz Overview

Total reviews
2384
271
Company responses
0
0
Issues resolved
34
2

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2384 reviews. It is 2113 reviews more than Houzz received since Mar 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Houzz customer service.

Amazon and Houzz Consumer Ratings

Rank
42 out of 470 in Auctions and Marketplaces category
317 out of 2991 in Construction and Repair category
Customer service
45 in category
243 in category
Website
38 in category
189 in category
Exchange, Refund and Cancellation Policy
21 in category
193 in category

Amazon and Houzz Rating Details

Customer service
1.7 (1003 reviews)
1.2 (167 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...Your customer service is terrible. I would expect better from a company of your size. Jen Golden..

PissedConsumer1728816
Website
2.8 (842 reviews)
2.2 (141 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...I scheduled delivery on shipper’s website but the day of delivery I got a call 2 hours earlier than scheduled indicating that the delivery is here. I was at work so I could not receive the delivery. Luckily my neighbor signed for the package...

Lisa V
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.2 (140 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...i called 3 days after ordering the bedframe to cancel it and to order the right one the representative told me that theyd have it processed and try refund my money and all that...

Frederick W

Amazon and Houzz Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Unsatisfied
  • Shopping on the web
  • Pictures of designs to generate ideas
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service

Amazon and Houzz Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

Amazon and Houzz Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

Amazon and Houzz Latest Reviews

Recent published reviews

order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not...

Read all 2384 reviews
1

My order was shipped to NJ &;; returned to warehouse. I still have no information about receiving it. I need it...

Read all 271 reviews

Amazon and Houzz Products and Services

Most reviewed product and services
  • Amazon Shipping Service (240 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Houzz Customer Care (51 reviews)
  • Houzz Shipping Service (31 reviews)
  • Houzz Website (11 reviews)