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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1328 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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Houzz

Home Construction and Repair
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Unsatisfied 2
  • Fast delivery 2
  • Delivery was very good 1
  • Proposed delivery date 1
  • Pictures of designs to generate ideas 1

Customers don't like

  • Blamed manufacturer2
  • Taking orders for out of stock items2
  • Lousy company2
  • Nonreliable staff2
  • Return service is the worst1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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