PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Houzz

Amazon and Houzz Overview

Total reviews 7450 556
Company responses 0 0
Issues resolved 66 5

Amazon and Houzz Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
22 out of 171 in Restoration, Renovation and Remodeling category
Customer service
43 in category
21 in category
Product or Service Quality
31 in category
19 in category
Diversity of Products or Services
42 in category
15 in category
Price Affordability
36 in category
13 in category

Amazon and Houzz Rating Details

Customer service
1.7 (2384 reviews)
1.4 (330 reviews)
Reviewer's quote

...evening, and he was in our neighborhood literally a few blocks away from our house and then 30 min later he was already nearly 20 miles away! Called amazon customer service and it was a bad joke! The lady couldn't do anything - she kept saying "it's out for delivery and it shows it will be delivered...

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... say you can get the label but when I try to print it it goes the screen goes blank it doesnt work I will never buy anything from Huzz again this is the worst customer service ever....

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Product or Service Quality
2.4 (1862 reviews)
1.7 (271 reviews)
Reviewer's quote

Amazon service is pathetic and really is a joke!..

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I have been dealing with a defective product for almost a month now people are not getting back to me and I need to speak with somebody immediately..

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Diversity of Products or Services
2.9 (1789 reviews)
2.5 (246 reviews)
Reviewer's quote

I have had 9 orders that Amazon said were delivered, never show up, never got the products. On Amazon's site, the only options available assume you have received the product and want to return it for a refund. As far as I can tell, there is no customer phone number to talk to someone unlike most...

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I would like additional info on the following products: ID 156525894 ID 90302105 ID 152566774 ID 141706701 Are these beds pure white? Weight capacity for each bed? Height of platform?..

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Price Affordability
2.8 (1766 reviews)
2.2 (261 reviews)
Reviewer's quote

...Even i bought 300 rs less than Amazon price. Totally unexpected service from Amazon. It was hurting me very much...

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Ordered artwork from HOUZZ and on May 9th, my credit card was charged for the full purchase price. HOUZZ website states that shipping was initiated and gave an estimated delivery date of 5/13 - 5/21 and a FedEx tracking number. As of May 26th, FedEx records indicate they have not received the item...

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Amazon and Houzz Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return

Amazon and Houzz Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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Amazon and Houzz Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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Amazon and Houzz Latest Reviews

Recent published reviews
4.2

I cancelled prime after a week or so deciding I don't order from Amazon enough to use prime

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2

The chest came with a damaged magnetic door closure it keeps coming out of the metal part on top of the cabinet that...

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3.7

I had this provided previously, however, it didnt show. A manager, Maria took care of it today by placing the $15...

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1

RL landscape co is using pictures of my work and my customers. This guy is a snake and should not be on your website

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Amazon and Houzz Products and Services

Most reviewed product and services
  • Amazon Shipping Service (529 reviews)
  • Amazon Customer Care (429 reviews)
  • Amazon Account (373 reviews)
  • Houzz Customer Care (70 reviews)
  • Houzz Shipping Service (47 reviews)
  • Houzz Website (12 reviews)