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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1272 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service8
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Hewlett Packard

Computers
  • 1 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $799 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Past sales 2
  • Customer service 2
  • Printers mehhh 1
  • Some computers are using less harmful chemicals 1
  • So far 1

Customers don't like

  • Customer service4
  • Being ignored when they find out they are at fault3
  • Products3
  • Manager2
  • Time wasted1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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