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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1177 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 15
  • Ease of checkout 6
  • Ease of purchasing 6
  • Most of their products 6
  • Ordering online 5

Customers don't like

  • Poor customer service18
  • Customer service12
  • Attitude7
  • No manager follow up6
  • Poor shipping5
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Hewlett Packard

Computers
  • 1 ISSUES RESOLVED
  • 317 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $802 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Past sales 2
  • Customer service 2
  • So far 1

Customers don't like

  • Customer service6
  • Being ignored when they find out they are at fault4
  • No support for warranty expired products without paying them3
  • Time wasted3
  • Products3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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