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Amazon

E-commerce
  • 23 ISSUES RESOLVED
  • 1658 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Hewlett Packard

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 355 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Past sales 3
  • Customer service 3
  • Until today products and services 1
  • Some computers are using less harmful chemicals 1
  • So far 1

Customers don't like

  • Customer service8
  • Products4
  • Being ignored when they find out they are at fault4
  • Time wasted3
  • Manager2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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