PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Amazon

Hayneedle and Amazon Overview

Total reviews
133
2518
Company responses
0
0
Issues resolved
4
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2518 reviews. It is 2385 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Amazon customer service.

Hayneedle and Amazon Consumer Ratings

Rank
287 out of 1895 in Furniture and Decor category
34 out of 434 in Auctions and Marketplaces category
Customer service
163 in category
No votes
Delivery Service
252 in category
No votes
Exchange, Refund and Cancellation Policy
184 in category
No votes

Hayneedle and Amazon Rating Details

Customer service
1.7 (59 reviews)
No votes
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Delivery Service
2 (53 reviews)
No votes
Reviewer's quote

...The first delivery had a big hole in the box and right through the TV stand itself. I reordered and the 2d one cam damaged worse than the first. Against my better judgement, I tried a 3d time and it was delivered today and it too was damaged...

Faviola

...They started using their own delivery service (Amazon Logistics) that they can't track. I've called customer service and they can't contact the warehouse or make sure that it will be delivered. The scheduled delivery time frame just comes and passes...

PissedConsumer1733044
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
No votes
Reviewer's quote

...Return policy is 30 days. Thought I would get at least a years worth use. My dog is only 5lbs so not wear from the dog using it...

PissedConsumer1683445

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Hayneedle and Amazon Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Poor customer service
  • Customer service
  • No manager follow up

Hayneedle and Amazon Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Hayneedle and Amazon Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Hayneedle and Amazon Latest Reviews

Recent published reviews
1.8

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand...

Read all 133 reviews
5

He transferred me to UPS and they updated the address but theyre going to prolong it one day so Ill get the stuff on...

Read all 2518 reviews

Hayneedle and Amazon Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (226 reviews)