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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1530 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service55
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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HayNeedle

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $9.4K CLAIMED LOSSES
  • $428 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Array of products 2
  • Quality of small products 1
  • Product selection and prices 1
  • Delivery 1
  • Customer service reps were very nice 1

Customers don't like

  • Customer service6
  • Poor quality of product and return policy3
  • Process to return wrong item and receive correct one2
  • Delivery and failure to deliver the correct product2
  • Whole process1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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