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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1289 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Hautelook

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 157 TOTAL REVIEWS
  • $7.2K CLAIMED LOSSES
  • $165 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Some items 3
  • Prices 2
  • Customer service 1
  • Selection of merchandise 1

Customers don't like

  • Fulfillment of orders4
  • Lack of respect for customer3
  • Shipping system2
  • Hacking my credit card1
  • Shipment length1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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