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Amazon

E-commerce
  • 24 ISSUES RESOLVED
  • 1686 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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HauteLook

E-commerce
  • 1 ISSUES RESOLVED
  • 164 TOTAL REVIEWS
  • $7.3K CLAIMED LOSSES
  • $162 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Some items 3
  • Prices 2
  • Selection of merchandise 1
  • Products offered 1
  • Customer service 1

Customers don't like

  • Fulfillment of orders4
  • Lack of respect for customer3
  • Shipping system2
  • Shipment length2
  • That they sell products they are not able to deliver1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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