PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Harpertom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Harpertom

Amazon and Harpertom Overview

Total reviews
7464
110
Company responses
0
0
Issues resolved
61
2

Amazon and Harpertom Consumer Ratings

Rank
41 out of 313 in Auctions and Marketplaces category
218 out of 487 in Periodicals & Publishing category
Customer service
42 in category
157 in category
Website
36 in category
177 in category
Product or Service Quality
32 in category
199 in category
Diversity of Products or Services
40 in category
174 in category

Amazon and Harpertom Rating Details

Customer service
1.7 (2303 reviews)
1 (57 reviews)
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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...Customer service really doesn’t even exist. DO NOT ORDER FROM THIS SITE!!!..

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Website
2.6 (1890 reviews)
1.1 (54 reviews)
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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The entire website is designed to lead the consumer to believe a product will be shipped to a physical address. No refund is available to the consumer who has been mislead. Buyer Beware!!..

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Product or Service Quality
2.4 (1780 reviews)
1 (52 reviews)
Reviewer's quote

Different products received. Inner box not packed. return my product and refund my money immediately...

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There is nothing on their main web page or any of the product pages that indicate they are selling e-books. You have to look way down in their "about us" webpage to find the one line that says they only sell digital content. This is a garbage company and I wish that Google wouldn't have populated...

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Diversity of Products or Services
2.9 (1729 reviews)
1.1 (41 reviews)
Reviewer's quote

By the invasion of this pandemic it has only given another excuse to manage customers below poor services if any service at all. They make it seem as if they are doing us a favor to allow us to buy products from them. ie: Well we allowed you to buy it do you want us to deliver it to you and...

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I ordered several Harry Potter Books and never received them several months ago!

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Amazon and Harpertom Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Big fraud
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Deception
  • No description saying ebook whould not refund my order
  • Made me believe this was a physical book and not an ebook

Amazon and Harpertom Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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No votes
5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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No votes

Amazon and Harpertom Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

The same thing happened to me as the three previous posts. Why would they ask you for a shipping address if there's...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Thought I was getting a hard copy, not an eBook. No resolution as they've not emailed me back.

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Amazon and Harpertom Latest Reviews

Recent published reviews
2.8

For the third time in a month, I received open box or used items.

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No votes

I ordered Harry Potter Books that never came

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2.3

Order the fire stick over three weeks ago just received it and now it doesnt work you have to send me another one I was...

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No votes

I ordered and paid for several books and never received them. That was a few months ago.

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Amazon and Harpertom Products and Services

Most reviewed product and services
  • Amazon Shipping Service (517 reviews)
  • Amazon Customer Care (393 reviews)
  • Amazon Account (368 reviews)
  • Harpertom Shipping Service (38 reviews)
  • Harpertom Website (16 reviews)
  • Harpertom Customer Care (3 reviews)