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Groupon
Amazon
i
Groupon

Groupon

1.6
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 439 TOTAL REVIEWS
Rank
26 out of 294
in Gift Cards, Rewards and Cashbacks category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    35
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    00:58
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
69 reviews
1.5
45 reviews
2.2
32 reviews
Amazon

Amazon

2.2
?

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  • 31 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2180 TOTAL REVIEWS
Rank
40 out of 461
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    99
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    26%
Top Products and Services
2.8
211 reviews
2.3
202 reviews
2.5
197 reviews

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Anonymous
#1607196

I've used both for years now and and Amazon is far superior to Groupon. Any problems with Amazon were were made right by them.

Amazon's customer service bends over backward to make things right, Groupon doesn't even have a reachable customer service. I just cancelled my use of Groupon.

Anonymous
#1501461

There is no comparrison Amazon has them beat. Amazon has resolved my issues everytime in a very small timeframe.

With groupon all you do is just frustrate yourself and its too bad because they have alot of good items and trips and things on display they should be ashamed of themselves. They really need actual reps to talk with.

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