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Groupon

Gift Cards, Rewards and Cashbacks
  • 5 ISSUES RESOLVED
  • 386 TOTAL REVIEWS
  • $84.4K CLAIMED LOSSES
  • $482 AVERAGE LOSS
1.6
Customer service
Website
Turnaround Time
  • Discounts 4
  • No previous problems prior to this unresolved issue 3
  • How they use to be 3
  • Website 2
  • Prices 2

Customers don't like

  • Customer service20
  • Lousy customer service6
  • Shipping4
  • No honor to me for there mistake3
  • Whole awful exp2
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Amazon

E-commerce
  • 26 ISSUES RESOLVED
  • 1790 TOTAL REVIEWS
  • $760K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1501461

There is no comparrison Amazon has them beat. Amazon has resolved my issues everytime in a very small timeframe.

With groupon all you do is just frustrate yourself and its too bad because they have alot of good items and trips and things on display they should be ashamed of themselves. They really need actual reps to talk with.