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Amazon

2.2
?

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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2013 TOTAL REVIEWS
Rank
37 out of 401
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    79
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    05:15
  • ISSUES RESOLVED
    26%
Top Products and Services
2.4
192 reviews
2.9
191 reviews
2.5
176 reviews

Groupon

1.6
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 418 TOTAL REVIEWS
Rank
18 out of 257
in Gift Cards, Rewards and Cashbacks category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    29
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    00:58
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
67 reviews
1.5
40 reviews
2.3
28 reviews

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Anonymous
#1607196

I've used both for years now and and Amazon is far superior to Groupon. Any problems with Amazon were were made right by them.

Amazon's customer service bends over backward to make things right, Groupon doesn't even have a reachable customer service. I just cancelled my use of Groupon.

Anonymous
#1501461

There is no comparrison Amazon has them beat. Amazon has resolved my issues everytime in a very small timeframe.

With groupon all you do is just frustrate yourself and its too bad because they have alot of good items and trips and things on display they should be ashamed of themselves. They really need actual reps to talk with.

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