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Amazon
Groupon

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2285 TOTAL REVIEWS
Rank
41 out of 457
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    127
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
229 reviews
2.3
209 reviews
2.4
206 reviews
Groupon

Groupon

1.5
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 459 TOTAL REVIEWS
Rank
35 out of 300
in Gift Cards, Rewards and Cashbacks category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    185
  • SUCCESSFUL
    15%
  • AVG CALL DURATION
    00:58
  • ISSUES RESOLVED
    2%
Top Products and Services
1.7
71 reviews
1.5
47 reviews
2.2
33 reviews

How would you compare Amazon vs Groupon?

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Anonymous
#1607196

I've used both for years now and and Amazon is far superior to Groupon. Any problems with Amazon were were made right by them.

Amazon's customer service bends over backward to make things right, Groupon doesn't even have a reachable customer service. I just cancelled my use of Groupon.

Anonymous
#1501461

There is no comparrison Amazon has them beat. Amazon has resolved my issues everytime in a very small timeframe.

With groupon all you do is just frustrate yourself and its too bad because they have alot of good items and trips and things on display they should be ashamed of themselves. They really need actual reps to talk with.

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