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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1290 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Google

Media
  • 3 ISSUES RESOLVED
  • 150 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $16.6K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Chrome is better than ie 1
  • Google is free 1
  • Other employees 1
  • Pathetic 1

Customers don't like

  • Interrupted me continuously2
  • Layers of security and difficulty signing on1
  • Made insulting innuendo1
  • New gmail contact format1
  • Refused to help me with what i asked for1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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