PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Google Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Google Express

Amazon and Google Express Overview

Total reviews
7507
174
Company responses
0
0
Issues resolved
61
1

Amazon and Google Express Consumer Ratings

Rank
42 out of 314 in Auctions and Marketplaces category
139 out of 314 in Auctions and Marketplaces category
Customer service
43 in category
No votes
Website
37 in category
No votes
Delivery Service
32 in category
No votes
Exchange, Refund and Cancellation Policy
27 in category
No votes

Amazon and Google Express Rating Details

Customer service
1.7 (2312 reviews)
No votes
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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Ordered an item, was delayed two weeks, emailed customer service after a week and the order was cancelled with the reason out of stock. Emailed customer service again as the item was still listed in stock on Google and on the merchants direct website. Was advised to place a new order, second order...

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Website
2.6 (1896 reviews)
No votes
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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...When I contacted customer care, they mentioned that the offer was wrongly displayed on their website and asked me to return it. I mean really? Why in the whole world it was Displayed during thanks giving. Earlier also there were some goof ups with my orders with google express but I ignored...

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Delivery Service
2.2 (1890 reviews)
No votes
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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...Slow delivery service..

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Exchange, Refund and Cancellation Policy
2.2 (1871 reviews)
No votes
Reviewer's quote

...It's been weeks now and haven't gotten my refund..

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I was told it was too far in the process and they could not cancel or refund my money. Yet, I waited weeks and my order had not been sent. After putting pressure on them I received my order and was extremely unhappy! *** quality for what I paid! Never again! Will not do business with this company...

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Amazon and Google Express Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Potential prices
  • Frustrating
  • 20 percent off promo code
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Terrible customer support
  • No solutions to problem provided
  • Poor customer service

Amazon and Google Express Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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4.6

We irdered my grandson some very nice, expensive shoes. I never expected they could possible get there as quick as they...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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3.7

not worth the tiny savings stick to amazon and their actual customer service.

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Amazon and Google Express Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Google needs to check their search engine many times I cannot get the correct information because they are to consumed...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I placed and order for a PS4 and was guaranteed one day delivery; with no tracking updates on the day of delivery i...

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Amazon and Google Express Latest Reviews

Recent published reviews
No votes

Refund transfer to my phone pay and Google Pay number 9773186685

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1

The box I got did not even come packaged it came open with a label on it. I was charged over one hundred dollars for a...

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No votes

Your Amazon.in order #404-3231108-4646700 of 1 item

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No votes

I would like to send back the canvas picture and order a framed print.

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Amazon and Google Express Products and Services

Most reviewed product and services
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)
  • Google Express Customer Care (31 reviews)
  • Google Express Shipping Service (13 reviews)
  • Google Express Website (8 reviews)