PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Google Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Google Express

Amazon and Google Express Overview

Total reviews
2376
167
Company responses
0
0
Issues resolved
34
1

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2376 reviews. It is 2209 reviews more than Google Express received since Mar 24, 2018. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Google Express customer service.

Amazon and Google Express Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
128 out of 469 in Auctions and Marketplaces category
Customer service
47 in category
84 in category
Website
38 in category
105 in category
Exchange, Refund and Cancellation Policy
21 in category
77 in category

According to consumer ratings and reviews, Amazon ranks 86 points higher in the Auctions and Marketplaces category than Google Express. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 129 points higher than the worst rated brand in this category. At the same time, Google Express was rated 1.2 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Google Express. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Google Express however was rated 1.1 stars and it is 56% greater than other in category.

Amazon and Google Express Rating Details

Customer service
1.7 (1002 reviews)
1.2 (112 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...When I contacted customer care, they mentioned that the offer was wrongly displayed on their website and asked me to return it. I mean really? Why in the whole world it was Displayed during thanks giving. Earlier also there were some goof ups with my orders with google express but I ignored...

Girish
Website
2.8 (842 reviews)
1.6 (74 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

I received the wrong product so they say the code was incorrect on their website. Weak excuse because the packing slip and receipt have the correct items listed. If I don't receive my refund back on credit card by Monday, it will be disputed..

PissedConsumer1650374
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
1.1 (102 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...Google express sent me an email saying they received the item and that I would receive my refund in 7-10 days. Come September and I am looking at my credit card statement and no refund. Called in and they said there was a glitch in their computer system...

PissedConsumer1655734

Amazon and Google Express Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Potential prices
  • Frustrating
  • 20 percent off promo code
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • No solutions to problem provided
  • Terrible customer support
  • Order fulfillment & customer service

Amazon and Google Express Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

4.6

We irdered my grandson some very nice, expensive shoes. I never expected they could possible get there as quick as they...

Amazon and Google Express Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Google needs to check their search engine many times I cannot get the correct information because they are to consumed...

Amazon and Google Express Latest Reviews

Recent published reviews
1

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue.
B) redi...

Read all 2376 reviews

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Read all 167 reviews

Amazon and Google Express Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Google Express Customer Care (31 reviews)
  • Google Express Website (8 reviews)
  • Google Express Shipping Service (8 reviews)