Amazon vs Gettington: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gettington as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

Gettington

1.8

Amazon

Gettington

Amazon and Gettington Overview

Total reviews

2376

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2376 reviews. It is 2303 reviews more than Gettington received since Jul 14, 2013.

Amazon and Gettington Consumer Ratings

Rank

42 out of 469 in Auctions and Marketplaces category

427 out of 4568 in E-commerce category

Customer service

47 in category

257 in category

Website

38 in category

362 in category

Exchange, Refund and Cancellation Policy

21 in category

244 in category

Amazon and Gettington Rating Details

Customer service

1.7 (1002 reviews)

1.5 (34 reviews)

Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...The customer service rep offered the items with $170 discount due to the promo code. However, Gettington said the customer service rep made an error, and they billed me for the $170. 00...

Kay V

Website

2.8 (842 reviews)

2.2 (31 reviews)

Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

My credit card was charged by them after attempting and not succeeding to make a purchase through their website (the charges are being disputed). When I called the company to complain, they asked for the last 4 digits of my SS# (which I did not provide) before I was connected to a person. I gave...

PissedConsumer1689079

Exchange, Refund and Cancellation Policy

2.3 (836 reviews)

1.5 (27 reviews)

Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

be very leary of this company in 2017, I placed an order with them for over 200.00 and when I checked out I listed my correct mailing address as I had moved after I originally set up my account on their website, their website didnt take the change and all my items were mailed to the wrong address...

Lynette L

Amazon and Gettington Pros and Cons

Pros

Product selection
Ease of checkout
Ordering online

Online shopping
Price
Hp laptop

Cons

Poor customer service
Customer service
No manager follow up

Terrible customer service
Worst customer service ever
Terrible customer care and supervisory

Amazon and Gettington Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

I purchased a patio furniture set from gettington. Very sturdy and good quality. Easy to assemble. Excellent price with...

Amazon and Gettington Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

I have had the worst experience in my 30 years of being a consumer, with this company.

1. Everything is poorly manufac...

Amazon and Gettington Latest Reviews

Recent published reviews

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue.
B) redi...

Read all 2376 reviews

DO NOT USE GETTINGTON.COM. My credit card was charged by them after attempting and not succeeding to make a purchase...

Read all 73 reviews

Amazon and Gettington Products and Services

Most reviewed product and services

Amazon Shipping Service (237 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Gettington Customer Care (10 reviews)
Gettington Account (10 reviews)
Gettington Shipping Service (5 reviews)

How would you compare Amazon vs Gettington?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Minor Flamingo Dec 09, 2018 #1609913

I would rather shop at Gettington than Amazon. Amazon leaked my email, and refuses to take responsibility to correct it.

Amazon guarantees 2 day delivery for Prime members, however it now takes weeks to get an order. Amazon keeps raising prices and is not competitive anymore. Amazon has poor customer service, and keeps wanting customers to join more monthly services to receive competitive pricing (e.g. Prime Pantry), and the videos they get are old or free elsewhere, unless you pay to rent or buy the decent movies.

Gettington resolves issues quickly, and packages usually arrive before estimated delivery dates. And Gettington customer service is better than Amazon's.

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