PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Amazon

Gearbest and Amazon Overview

Total reviews
3492
2520
Company responses
0
0
Issues resolved
58
37

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3492 reviews. It is 972 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Amazon customer service.

Gearbest and Amazon Consumer Ratings

Rank
37 out of 1146 in Gadgets and Accessories category
34 out of 434 in Auctions and Marketplaces category
Customer service
No votes
No votes
Website
No votes
No votes
Exchange, Refund and Cancellation Policy
No votes
No votes

Gearbest and Amazon Rating Details

Customer service
No votes
No votes
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
No votes
No votes
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Gearbest and Amazon Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Poor customer service
  • Customer service
  • No manager follow up

Gearbest and Amazon Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Gearbest and Amazon Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Gearbest and Amazon Latest Reviews

Recent published reviews

My order is in the Swiss Post they Said l should give them the details to prove that it is truly my order ( my invoice,...

Read all 3492 reviews
1

Got a picture text showing my order was delivered, looked like the box was put on a blue chair. No blue chairs around...

Read all 2520 reviews

Gearbest and Amazon Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (227 reviews)
  • Amazon Account (227 reviews)