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Gearbest
Amazon

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Gearbest

Gearbest

3.3
  • 58 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3462 TOTAL REVIEWS
Rank
32 out of 1183
in Gadgets and Accessories category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3378
  • SUCCESSFUL
    45%
  • AVG CALL DURATION
    00:56
  • ISSUES RESOLVED
    11%
Top Products and Services
2.8
799 reviews
4
484 reviews
4.6
163 reviews
Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2282 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    126
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
227 reviews
2.3
209 reviews
2.4
206 reviews

How would you compare Gearbest vs Amazon?

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Anonymous
#1260222

I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!! Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!

Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.

Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that! Not so much: GearBest :(

Anonymous
#1186204

Gearbest is run by a bunch of people from China. They have absolutely no interest in resolving consumers' concern about goods sold.

I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.

Ethics is non-existence on Gearbest. Amazon, being a legit public company is better anytime.

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