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Gearbest

3.3
?

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  • 55 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2942 TOTAL REVIEWS
Rank
30 out of 935
in Gadgets and Accessories category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    2024
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    01:03
  • ISSUES RESOLVED
    11%
Top Products and Services
2.8
560 reviews
4.1
381 reviews
4.6
149 reviews

Amazon

2.2
?

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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1904 TOTAL REVIEWS
Rank
28 out of 335
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    04:33
  • ISSUES RESOLVED
    44%
Top Products and Services
2.4
185 reviews
2.8
167 reviews
2.6
159 reviews

How do you compare Gearbest vs Amazon?

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Anonymous
Bronx, New York, United States #1260222

I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!! Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!

Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.

Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that! Not so much: GearBest :(

Anonymous
Azusa, California, United States #1186204

Gearbest is run by a bunch of people from China. They have absolutely no interest in resolving consumers' concern about goods sold.

I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.

Ethics is non-existence on Gearbest. Amazon, being a legit public company is better anytime.

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