PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Amazon

Gearbest and Amazon Overview

Total reviews
3581
6952
Company responses
0
0
Issues resolved
59
56

Gearbest and Amazon Consumer Ratings

Rank
38 out of 795 in Gadgets and Accessories category
39 out of 307 in Auctions and Marketplaces category
Customer service
25 in category
39 in category
Website
39 in category
34 in category
Exchange, Refund and Cancellation Policy
20 in category
24 in category
Diversity of Products or Services
36 in category
39 in category

Gearbest and Amazon Rating Details

Customer service
3.1 (2481 reviews)
1.7 (2162 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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How much money does Amazon make? In the past I would order from them when they actually had customer service. I noticed in an email about some kind of a gift card amount of $100. 00 I could use at Amazon...

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Website
3.6 (2348 reviews)
2.6 (1771 reviews)
Reviewer's quote

...When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company...

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Dear sir , I placed an order on A SISTER CONCERN WEBSITE OF AMAZON WHICH CLAIMS THAT SELLING OF GOODS AND SHIPPING ARE DONE BY AMAZON WHOSE WEBSITE IS www. kitchendiai. com for a Magic Bullet Blender, Small, Silver, 11 Piece Set with order no #8583026 dated Monday 29th June 2020 which was showing...

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Exchange, Refund and Cancellation Policy
3.2 (2326 reviews)
2.2 (1755 reviews)
Reviewer's quote

More delays my refund Today please..

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...ordered one product (Milton Flip Lid (1 ltr) Thermosteel) on 1st July by amazon, after a few days on 3rd July I received a call from seller and ordered me for cancellation my order. I asked reason for this, he explained me that delivery can be delay from delivery date at least 5 to 10 days. But I was agree to received it ...

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Diversity of Products or Services
3.7 (2260 reviews)
2.9 (1622 reviews)
Reviewer's quote

I ordered 2 products and paid. Never received. About 4 months already and they only give me excuses...

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I do not pay for a services because paying for shipping You pay for shipping it is not free..

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Gearbest and Amazon Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • I have used amazon many many times
  • Product selection
  • I really love amazon and this time i was truly disappointed
Cons
  • Horrible customer service
  • Customer service
  • Customer care
  • Poor customer service
  • Customer service
  • Unhelpful customer service

Gearbest and Amazon Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Gearbest and Amazon Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Gearbest and Amazon Latest Reviews

Recent published reviews
No votes

The worst costumer service ever

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1

I have over 3000.00 dollars in charges to my credit card account from Amazon that are not my charges. I called and they...

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3.6

NotI received the watch around June 18 I use it for three days and now it wont connect to my phone Ive uninstalled and r...

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No votes

Hi Sir There is problem in my noise product i have to do return last few weeks i have try many time but no one giving...

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Gearbest and Amazon Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)
  • Amazon Shipping Service (468 reviews)
  • Amazon Customer Care (371 reviews)
  • Amazon Account (354 reviews)