PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
3.0
Gearbest
3.5
Amazon
Gearbest

Amazon and Gearbest Overview

Total reviews 76021 3590
Company responses 0 0
Issues resolved 862 62

Amazon and Gearbest Consumer Ratings

Rank
33 out of 677 in Auctions and Marketplaces category
35 out of 892 in Gadgets and Accessories category
Customer service
37 in category
28 in category
Exchange, Refund and Cancellation Policy
28 in category
24 in category
Website
40 in category
35 in category
Product or Service Quality
29 in category
30 in category

Amazon and Gearbest Rating Details

Customer service
2.6
(24780 reviews)
3.1
(2496 reviews)
Reviewer's quote

...Hire more People for customer service..

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Hallo, ich habe folgende e-mail vom Verkรคufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

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Exchange, Refund and Cancellation Policy
2.9
(21127 reviews)
3.1
(2339 reviews)
Reviewer's quote

Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

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Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

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Website
3.2
(20545 reviews)
3.6
(2362 reviews)
Reviewer's quote

...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

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The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

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Product or Service Quality
3.1
(20427 reviews)
3.4
(2225 reviews)
Reviewer's quote

Refund not received and customer service was very helpful and solve this problem as factory received the item but did not send refund ..

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...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

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Amazon and Gearbest Pros and Cons

Pros
  • Convenience
  • Fast delivery
  • Convenient
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Customer service
  • No customer service
  • Horrible customer service
  • Being cheated
  • Customer care

Amazon and Gearbest Most Positive Reviews

Top rated reviews
5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

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5

I like a huge variety of goods, and all this is only from 1 seller ( 1 online magazine ) , good shipping price and item...

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5

No complaints. Never had an issue or problem. All good. Not sure why I continue to receive this message.
Signed
Satisfied...

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5

I recently purchased 8 LG HG2 batteries from Gearbest for a relatively low price when compared to other sellers in my...

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Amazon and Gearbest Most Critical Reviews

Lowest rated reviews
1

I purchased 2 avatar movies, thinking it was the new avatar movie. Dont want to watch first one again. Certainly dont...

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1

Gearbest charged my card and never sent the product. They post that the order is shipped and use a bogus website to...

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1

I still have not heard anything from Amazon as to why my gift card was not authorized to use. The person I spoke to...

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1

Much too long to receive order. Website tracking did not work . No phone contact. Not competitive with other online...

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Amazon and Gearbest Latest Reviews

Recent published reviews
No votes

Transferred between several agents. One lady tried to find someone in the correct department. I waited several minutes...

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No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

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No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

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1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

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