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Amazon

2.3
  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1825 TOTAL REVIEWS
Rank
229 out of 4268
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    32
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:32
  • ISSUES RESOLVED
    7%
Top Products and Services
2.3
177 reviews
2.6
142 reviews
2.8
138 reviews
  • 52 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2746 TOTAL REVIEWS
Rank
24 out of 853
in Gadgets and Accessories category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    1311
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    00:54
  • ISSUES RESOLVED
    3%
Top Products and Services
2.8
451 reviews
4.2
316 reviews
4.6
145 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Amazon vs Gearbest?

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Anonymous
Bronx, New York, United States #1260222

I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!! Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!

Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.

Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that! Not so much: GearBest :(

Anonymous
Azusa, California, United States #1186204

Gearbest is run by a bunch of people from China. They have absolutely no interest in resolving consumers' concern about goods sold.

I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.

Ethics is non-existence on Gearbest. Amazon, being a legit public company is better anytime.

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