Amazon vs Gearbest
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Customers like
- Product selection 18
- Ordering online 9
- Most of their products 9
- Ease of checkout 8
- Ease of purchasing 7
Customers don't like
- Poor customer service54
- No manager follow up5
- Apathy5
- Negative feedback not excepted4
- Delivery hassles4
Products by Amazon
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Customers like
- Prices 61
- Price 53
- Customer service 37
- Fast shipping 25
- Quality 19
Customers don't like
- Horrible customer service67
- Given the run-around9
- Customer service9
- Customer care9
- Being cheated9
Products by Gearbest
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I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!! Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!
Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.
Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that! Not so much: GearBest
Gearbest is run by a bunch of people from China. They have absolutely no interest in resolving consumers' concern about goods sold.
I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.
Ethics is non-existence on Gearbest. Amazon, being a legit public company is better anytime.