PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Gearbest

Amazon and Gearbest Overview

Total reviews 7545 3588
Company responses 0 0
Issues resolved 66 59

Amazon and Gearbest Consumer Ratings

Rank
44 out of 320 in Auctions and Marketplaces category
40 out of 824 in Gadgets and Accessories category
Customer service
No votes
29 in category
Website
No votes
39 in category
Exchange, Refund and Cancellation Policy
No votes
25 in category
Product or Service Quality
No votes
29 in category

Amazon and Gearbest Rating Details

Customer service
No votes
3.1 (2486 reviews)
Reviewer's quote

...And the fact they have no real customer service department, no email address you can write to, is just wrong..

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Website
No votes
3.6 (2352 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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GOING TO HAVE 1000"S OF PISSED OFF CUSTOMERS FLOOD YOUR THIEVING WEBSITE - START A CAMPAIGN NOW - SEND MULTIPLE EMAILS AND CRASH THEIR THIEVING SITE!!! Gearbest is a GIANT RIP OFF !!! PLEASE DON'T BUY FROM THIS COMPANY !!! GEARBEST Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds...

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Exchange, Refund and Cancellation Policy
No votes
3.2 (2328 reviews)
Reviewer's quote

My refund and you helped me. Awesome!!!..

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...Want to refund and customer service said to wait. I hate them!!!!!..

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Product or Service Quality
No votes
3.4 (2212 reviews)
Reviewer's quote

The fifth time I called their international customer service number, and was on hold for 2 hours and 7 minutes before I ran out of money on my cell phone account. And they are supposed to be the best? What a joke. Now they interrupt my internet with pop-ups that defy my adblocker, and I can't login...

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...They are scam haven't received my product or refund..

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Amazon and Gearbest Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Horrible customer service
  • Customer care
  • Being cheated

Amazon and Gearbest Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Amazon and Gearbest Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Amazon and Gearbest Latest Reviews

Recent published reviews
3.9

No complaints I dont need to put 5 words. Now Im annoyed

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1.1

More than a half year ago; my 3d printer heated bed and fan of that controlbox broke down. I contacted gearbest about...

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1.7

Inever had an account with you and even so the last time I purchased any thing was three years ago when I finally got...

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No votes

20041100962214288980 this is the tracking number of my order. I would like yo know when exactly i cant receive my order?

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Amazon and Gearbest Products and Services

Most reviewed product and services
  • Amazon Shipping Service (532 reviews)
  • Amazon Customer Care (435 reviews)
  • Amazon Account (375 reviews)
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (485 reviews)
  • Gearbest Website (157 reviews)