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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1269 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service8
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Gearbest

Gadgets and Accessories
  • 41 ISSUES RESOLVED
  • 1236 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $282 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Prices 32
  • Price 26
  • Good quality 16
  • Customer service 13
  • Low prices 13

Customers don't like

  • Customer service11
  • Bad9
  • Customer care9
  • Given the run-around8
  • Horrible customer service8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Bronx, New York, United States #1260222

I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!!Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!

Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.

Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that!Not so much: GearBest :(

Anonymous
Azusa, California, United States #1186204

Gearbest is run by a bunch of people from China.They have absolutely no interest in resolving consumers' concern about goods sold.

I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.

Ethics is non-existence on Gearbest.Amazon, being a legit public company is better anytime.