PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Not enough votes
Gearbest
3.5
Amazon
Gearbest

Amazon and Gearbest Overview

Total reviews 76326 3590
Company responses 0 0
Issues resolved 878 62

Amazon and Gearbest Consumer Ratings

Rank
31 out of 691 in Auctions and Marketplaces category
35 out of 898 in Gadgets and Accessories category
Customer service
No votes
29 in category
Exchange, Refund and Cancellation Policy
No votes
24 in category
Website
No votes
35 in category
Product or Service Quality
No votes
29 in category

Amazon and Gearbest Rating Details

Customer service
No votes
3.1
(2496 reviews)
Reviewer's quote

...I rate the customer service at a 5 for such expedience. Thank you!!!~darlenegray..

Read full review

Hallo, ich habe folgende e-mail vom Verkรคufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

Read full review
Exchange, Refund and Cancellation Policy
No votes
3.1
(2339 reviews)
Reviewer's quote

YOU TOTALLY IGNORED the fact that cassettes are not returnable--YOU ISSUED A REFUND TO BUYER AND HIS CLAIM WAS BOGUS. WHEN DO YOU EVER TAKE THE SELLERS SIDE? THE TAPE CAME BACK TODAY AND IT HAS BEEN LOOSENED OFF THE SPINDLES, IS LOOSE, NO LONGER THE PEREFECT CONDITION I SENT IT IN. I received a...

Read full review

Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

Read full review
Website
No votes
3.6
(2362 reviews)
Reviewer's quote

...Wrong item was sent--nothing like pic on Amazon website. Amazon said it was a third party seller and they would send me a return label--they did not, only the address to return it to. Paid $18...

Read full review

The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

Read full review
Product or Service Quality
No votes
3.4
(2225 reviews)
Reviewer's quote

...This is so far the best customer service I have ever received..

Read full review

...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

Read full review

Amazon and Gearbest Pros and Cons

Pros
  • Convenience
  • Fast delivery
  • Convenient
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Customer service
  • No customer service
  • Horrible customer service
  • Being cheated
  • Customer care

Amazon and Gearbest Most Positive Reviews

Top rated reviews
5

Esta estrabiado en el correo tiene mucho retraso, estuve esperado y haciendo seguimiento y tiene mรกs de 9 dรญas de...

Read full review
5

I highly recommend it to everyone who is looking for cheap prices and valuable products.

Read full review
5

The woman I spoke with at Audible (Precious) was super helpful. She walked me through everything I needed to know about...

Read full review
5

My order is delivered but delivery company not come my address why please solve issue

Read full review

Amazon and Gearbest Most Critical Reviews

Lowest rated reviews
1

I bought MacBook and then returned it its been two months I didnt get my 1400$ refund so pissed off please dont buy...

Read full review
1

After TEN MONTHS I still not received order??? , As it was a present..it is now no longer required obviously!
I have been...

Read full review
1

Order to pull on Amazon and didn't receive it they promised that if it didn't arrive by June 1st 2023 it would be free...

Read full review
1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

Read full review

Amazon and Gearbest Latest Reviews

Recent published reviews
5

It went great. The rep was very helpful and understanding, updating my status.
Thank you,
Teresa Hansen

Read full review
No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

Read full review
5

I had sent back the item in question. They printed that the size of the wool tights (leggings)was a medium and on the in...

Read full review
No votes

I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying...

Read full review