PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
Gearbest
3.3
Amazon
Gearbest

Amazon and Gearbest Overview

Total reviews 9131 3544
Company responses 0 0
Issues resolved 80 59

Amazon and Gearbest Consumer Ratings

Rank
53 out of 366 in Auctions and Marketplaces category
42 out of 833 in Gadgets and Accessories category
Customer service
46 in category
32 in category
Exchange, Refund and Cancellation Policy
33 in category
27 in category
Website
50 in category
41 in category
Product or Service Quality
32 in category
28 in category

Amazon and Gearbest Rating Details

Customer service
1.8 (2882 reviews)
3.1 (2474 reviews)
Reviewer's quote

...the other day I couldnt get access to my account to order,called customer service,no help still cant get into my account,now called corporate office Matt at the switchboard wouldnt even help,the good thing out of this is ,cant buy from Amazon look at all the money Ill be saving,thanks Amazon..

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Best Regards Vivian Gearbest Customer Service http://www. gearbest. com/ attachment 1 attachment 2 attachment 3 attachment 4 christopher Davis At 10/13/2020 05:55:21 CSTWhat there Email address or how can I get contact with them C Davis Gearbest Customer Support At 10/15/2020 11:50:59 CST Dear...

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Exchange, Refund and Cancellation Policy
2.2 (2367 reviews)
3.2 (2322 reviews)
Reviewer's quote

I was promised a refund for a guitar that I ordered for my daughter and then I received a letter stating that they are refusing to honor that. I am about to have a nervous breakdown regard this. Every employee I speak with tells me a different policy and to call back on a specific date...

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...I would like a response and a refund. It should never take this long for a simple response. I want this canceled and I expect a prompt refund...

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Website
2.6 (2337 reviews)
3.6 (2347 reviews)
Reviewer's quote

...they perform this action after a customer review is posted on the website . It is directly evident that this practice has been ongoing and on a large scale for many years without interference. ..

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Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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Product or Service Quality
2.4 (2273 reviews)
3.4 (2207 reviews)
Reviewer's quote

...Yall are a joke and I would not spend excuse me waste my money on any of yalls product. I have never felt so discriminated against by a company in my entire life. Guess my money isnt good here is all I can conclude at this time..

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...and I still dont have my phones even shipped out!! I already contacted the support center and fighting with them every day! They excuse is that the product is out of stock and they are forcing me to cancel the order so they can give me back my money. Even after I told them clearly that I dont want my money but my...

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Amazon and Gearbest Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Horrible customer service
  • Being cheated
  • Customer care

Amazon and Gearbest Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Amazon and Gearbest Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Amazon and Gearbest Latest Reviews

Recent published reviews
1.4

Amazon I close my account I've been fighting with them for 6 days it will not open my account I uploaded all my...

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No votes

Please call me, I haven't recived the printer that I ordered and you have sent me only the 2 bottles of resins. I have...

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3.8

Good in the picture but on actual is not excellent , like in color of the items is beautiful in the picture , but not...

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1.2

The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment.
I canceled this or...

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