Amazon vs Gearbest

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1150 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Gearbest

Gadgets and Accessories
  • 30 ISSUES RESOLVED
  • 965 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $292 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Prices 25
  • Price 21
  • Good quality 13
  • Low prices 12
  • High quality 10

Customers don't like

  • Customer service23
  • Horrible customer service19
  • Manner of business16
  • Customer support14
  • Bad13

Products by Gearbest

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Anonymous Azusa, California, United States #1186204
Gearbest is run by a bunch of people from China. They have absolutely no interest in resolving consumers' concern about goods sold. I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site. Ethics is non-existence on Gearbest. Amazon, being a legit public company is better anytime.