Amazon vs Gearbest
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Customers like
- Product selection 18
- Ease of checkout 7
- Ease of purchasing 7
- Most of their products 7
- Ordering online 6
Customers don't like
- Poor customer service15
- No manager follow up5
- Apathy4
- Negative feedback not excepted4
- Poor shipping3
Products by Amazon
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Customers like
- Prices 32
- Price 26
- Customer service 24
- Good quality 16
- Competetive prices 14
Customers don't like
- Horrible customer service12
- Customer care9
- Customer support8
- Given the run-around8
- Very worst customer service7
Products by Gearbest
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I am still waiting for my son's Christmas present to arrive, and it is Christmas Eve!!Placed order, told "it shipped" 12/18, must be coming from Mars because 5 days later, still not here!
Tried to track package (another big ordeal, why do I have to log in to track an order?!) And see the delivery is "on hold"....! Don't know how to get this straightened out & am considering cancelling on my credit card as product has NOT been received.
Amazon actually delivers what you order and in the proper time frame (2 days!!) And you can get answers from Amazon, imagine that!Not so much: GearBest
Gearbest is run by a bunch of people from China.They have absolutely no interest in resolving consumers' concern about goods sold.
I had an issue with a product purchased on this site and guess what? They cancelled my complaints, removed all my feedback on different products purchased, blocked me from assessing to make any comments about defective products. I had to launch a complaint with my credit card company to get my money back from dubious sellers on that site.
Ethics is non-existence on Gearbest.Amazon, being a legit public company is better anytime.