PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Gearbest

Amazon and Gearbest Overview

Total reviews
2382
3479
Company responses
0
0
Issues resolved
34
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 1097 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Amazon customer service.

Amazon and Gearbest Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
46 in category
26 in category
Website
38 in category
36 in category
Exchange, Refund and Cancellation Policy
21 in category
21 in category

Amazon and Gearbest Rating Details

Customer service
1.7 (1003 reviews)
3.1 (2446 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Website
2.8 (842 reviews)
3.6 (2313 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
3.2 (2292 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

Amazon and Gearbest Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Horrible customer service
  • Customer service
  • Slow shipping

Amazon and Gearbest Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Amazon and Gearbest Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Amazon and Gearbest Latest Reviews

Recent published reviews
1

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Amazon and Gearbest Products and Services

Most reviewed product and services
  • Amazon Shipping Service (239 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)