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Gazelle

E-commerce
  • 5 ISSUES RESOLVED
  • 206 TOTAL REVIEWS
  • $24.1K CLAIMED LOSSES
  • $344 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Turnaround Time
Exchange, Refund and Cancellation Policy
  • Very dissatisfied 8
  • Easy process 2
  • Ease of use 2
  • Speedy emails with higher-ups 1
  • Finance option 1

Customers don't like

  • Total bait and switch scam5
  • Bait-and-switch3
  • Would not deliver the product i purchased2
  • Robbed2
  • No proof of what they claimed2
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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1688 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Turnaround Time
Exchange, Refund and Cancellation Policy
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1438296

I buy a lot of things on Amazon. I purchased 2 items from Gazelle.

I will continue to do business with Amazon. Their customer service is far superior compared to Gazelle. Also If Gazelle gave me a cell phone for free I wouldn't take it from them.At this point I think they are thee worst online company I have ever dealt with.Now I found out that my phone had tried to be delivered by FedEx at 1:00 p.m. this afternoon.

I called FedEx and asked if I can pick up my item at the FedEx location. They told me that the sender (Gazelle) stated that the item could only be delivered.

Of course while I am at work.This just further aggravates me. I HATE GAZELLE