PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gazelle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Gazelle

Amazon and Gazelle Overview

Total reviews
7507
234
Company responses
0
0
Issues resolved
61
5

Amazon and Gazelle Consumer Ratings

Rank
42 out of 314 in Auctions and Marketplaces category
224 out of 808 in Gadgets and Accessories category
Customer service
43 in category
119 in category
Website
37 in category
101 in category
Exchange, Refund and Cancellation Policy
27 in category
109 in category
Product or Service Quality
32 in category
158 in category

Amazon and Gazelle Rating Details

Customer service
1.7 (2312 reviews)
1.3 (106 reviews)
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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...this blatant lie minutes after accepting their decision, she immediately referred that I contact a "Senior Representative" As someone who has worked in customer service for many years and manages a team of customer service representatives, this is appalling. DO NOT TRUST THIS COMPANY. Extremely shady business...

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Website
2.6 (1896 reviews)
2.2 (94 reviews)
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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The website allowed for a combination of the sale price for an iphone plus my verified veterans 10% discount; however, Gazelle twice took 1 day to cancel the order, neglected to email regarding the cancellation, and listed the transaction as FRAUD. Their advertised veteran discount is a sham in...

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Exchange, Refund and Cancellation Policy
2.2 (1871 reviews)
1.2 (69 reviews)
Reviewer's quote

...It's been weeks now and haven't gotten my refund..

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Call Gazelle and a rude rep states I can return the phone with “proof of a balance due from AT&T” in order to process my refund! AT&T is not about to disclose someone’s account info to me, seriously? Gazelle needs to just take the phone back and give me my money this is shady! Have only had the...

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Product or Service Quality
2.4 (1787 reviews)
1.2 (97 reviews)
Reviewer's quote

Different products received. Inner box not packed. return my product and refund my money immediately...

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Offered $110 for perfect condition 6S in original box, new battery and high quality glass screen protector. After about three weeks I get an email saying it had scratches and bad screen pixels. Offered $58 dollars now...

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Amazon and Gazelle Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Very dissatisfied
  • Dissatisfied
  • Easy process
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Total bait and switch scam
  • Customer service
  • Would not deliver the product i purchased

Amazon and Gazelle Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Good company, you can trust them.

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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4.4

I sent an iPad Pro in excellent condition to Gazelle. They offered $410. When they received it, they said it had...

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Amazon and Gazelle Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I got an offer of $200 for my iPhone 5. I accepted the offer and sent them a perfect phone. Today they emailed me that u...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

On TV, I got to know Gazelle and searched the internet and it seemed to be reasonable service, so I decided to use...

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Amazon and Gazelle Latest Reviews

Recent published reviews
No votes

Refund transfer to my phone pay and Google Pay number 9773186685

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1.1

The website allowed for a combination of the sale price for an iphone plus my verified veterans 10% discount; however, G...

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No votes

Your Amazon.in order #404-3231108-4646700 of 1 item

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1

Fraud. We sent a nearly new iPad Pro 12.9 256GB WiFi to them. They devalued the offer $75 because our WiFi iPad "didn't...

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Amazon and Gazelle Products and Services

Most reviewed product and services
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)
  • Gazelle Apple Cell Phone Trade-in (22 reviews)
  • Gazelle Customer Care (19 reviews)
  • Gazelle Trade-in (18 reviews)