Amazon vs Gazelle: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Gazelle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

Gazelle

1.6

Amazon

Gazelle

Amazon and Gazelle Overview

Total reviews

2374

231

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2374 reviews. It is 2143 reviews more than Gazelle received since Nov 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gazelle customer support team than with Amazon customer service.

Amazon and Gazelle Consumer Ratings

Rank

42 out of 469 in Auctions and Marketplaces category

534 out of 4568 in E-commerce category

Customer service

46 in category

330 in category

Website

38 in category

369 in category

Delivery Service

32 in category

262 in category

Amazon and Gazelle Rating Details

Customer service

1.7 (1001 reviews)

1.3 (104 reviews)

Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

...this blatant lie minutes after accepting their decision, she immediately referred that I contact a "Senior Representative" As someone who has worked in customer service for many years and manages a team of customer service representatives, this is appalling. DO NOT TRUST THIS COMPANY. Extremely shady business...

Olivia L

Website

2.8 (841 reviews)

2.2 (93 reviews)

Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

If you consider buying anything from them please read their disclaimer which says in capitals: "THE WEBSITE AND MATERIALS ARE PROVIDED BY GAZELLE ON AN "AS IS" BASIS AND AS AVAILABLE, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE...

Asya O

Delivery Service

2.1 (810 reviews)

1.8 (69 reviews)

Reviewer's quote

...I went through that cycle three more times before, in exasperation, I opened a chat with customer service. 2-1/2 hours and seven agents later (really???) all I could get was someone would fill out a form and send it over to community help. Again, after several days I received no answer...

Wendy T

...Then all of a sudden 6 days ago I had no service. I called my carrier and they told me that my phone was blocked because of an outstanding balance. I asked how I could have an outstanding balance when I bought the phone from Gazelle not a carrier...

Marcelle

Amazon and Gazelle Pros and Cons

Pros

Product selection
Ease of checkout
Ordering online

Very dissatisfied
Dissatisfied
Easy process

Cons

Poor customer service
Customer service
No manager follow up

Total bait and switch scam
Customer service
Scamming

Amazon and Gazelle Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Good company, you can trust them.

Amazon and Gazelle Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

I got an offer of $200 for my iPhone 5. I accepted the offer and sent them a perfect phone. Today they emailed me that u...

Amazon and Gazelle Latest Reviews

Recent published reviews

I have ordered 2 bottles of MADHIVALA Liniment to be shipped to Coimbatore India address instead of one delivery...

Read all 2374 reviews

I recently got a price quote from Gazelle for my IPhone 6 and was offered $65.00 for it. I got a message from them...

Read all 231 reviews

Amazon and Gazelle Products and Services

Most reviewed product and services

Amazon Shipping Service (237 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Gazelle Apple Cell Phone Trade-in (22 reviews)
Gazelle Customer Care (19 reviews)
Gazelle Trade-in (18 reviews)

How would you compare Amazon vs Gazelle?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Jimmy Feb 26, 2018 #1438296

I buy a lot of things on Amazon. I purchased 2 items from Gazelle.

I will continue to do business with Amazon. Their customer service is far superior compared to Gazelle. Also If Gazelle gave me a cell phone for free I wouldn't take it from them.At this point I think they are thee worst online company I have ever dealt with.Now I found out that my phone had tried to be delivered by FedEx at 1:00 p.m. this afternoon.

I called FedEx and asked if I can pick up my item at the FedEx location. They told me that the sender (Gazelle) stated that the item could only be delivered.

Of course while I am at work.This just further aggravates me. I HATE GAZELLE

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