Amazon vs Ftd

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1143 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Ftd

Flowers / Florist
  • 7 ISSUES RESOLVED
  • 536 TOTAL REVIEWS
  • $43.5K CLAIMED LOSSES
  • $158 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Pretty website 4
  • Horrible dishonest service 3
  • Nice colorful website 3
  • Pictures were lovely 2
  • Pretty ads on website 2

Customers don't like

  • Customer service21
  • Failure to deliver as promised9
  • Poor customer service7
  • False advertising6
  • False order information6

Products by Ftd

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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