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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1312 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Ftd

Flowers / Florist
  • 7 ISSUES RESOLVED
  • 579 TOTAL REVIEWS
  • $44.1K CLAIMED LOSSES
  • $155 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Pretty website 4
  • Nice colorful website 3
  • No followthrough 2
  • Pretty ads on website 2
  • Pictures were lovely 2

Customers don't like

  • Customer service8
  • False order information5
  • Communication of issues4
  • Failure to deliver as promised4
  • Failure to fulfill my order3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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