Amazon vs Frontgate

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1152 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Frontgate

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 66 TOTAL REVIEWS
  • $27.3K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Item i ordered 2
  • Products overall 1
  • Stacking chairs and arm chairs 1

Customers don't like

  • Shipping is so inaccurate3
  • Junk products3
  • Overpriced and poor quality3
  • Poor customer service2
  • Quick to say i am sorry with not resolution2

Products by Frontgate

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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