PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Fingerhut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Fingerhut

Amazon and Fingerhut Overview

Total reviews 7479 883
Company responses 0 0
Issues resolved 66 3

Amazon and Fingerhut Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
331 out of 3121 in E-commerce category
Customer service
43 in category
241 in category
Delivery Service
35 in category
171 in category
Exchange, Refund and Cancellation Policy
28 in category
226 in category
Website
39 in category
326 in category

Amazon and Fingerhut Rating Details

Customer service
1.7 (2393 reviews)
1.7 (208 reviews)
Reviewer's quote

...We contacted customer service, who immediately sent out another one that works perfectly. Unfortunately, the address for the gift, review@airchoice. com, is not working..

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...Fraud department customer service is very rude..

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Delivery Service
2.2 (1970 reviews)
2.5 (161 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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...in my possession I probably will never receive I have to return is huge Box to AUP S store and pay $40 for shipping the way that they handle their customer service is out rageous Amazon would have already had you a shipping label had somebody come pick it up And sent out the right item. They screwed up my husband's credit even though we made every payment on time this company is a skam something is not right with them. Watch...

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Exchange, Refund and Cancellation Policy
2.2 (1947 reviews)
1.8 (172 reviews)
Reviewer's quote

...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

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It was made on 12-20-19 and as of 01-06-20 I had not received my product or no refund. I contacted the company and got transferred 3 different times to 3 different people, I got fed up and asked for a refund of the $30. While attempting to get the refund the person told me my social security number...

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Website
2.6 (1948 reviews)
2.5 (186 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..

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Amazon and Fingerhut Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Never again at this point
  • Ticked off
  • Easy payment option
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Poor customer service
  • Uphelpful supervisor
  • Being screwed without the normal foreplay

Amazon and Fingerhut Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I don't no my account number

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

Finger hut started me out with a $200 credit. With me making on time payments and early payoffs. I have been able to get...

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Amazon and Fingerhut Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I have been on the phone with Fingerhut for literally the last month trying to get a double payment returned to my bank...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

We newly opened a FH account. Busy working people, never told if payment wasn't made to the very date-a late charge of $...

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Amazon and Fingerhut Latest Reviews

Recent published reviews
No votes

I signed up for the 30 day trial for prime.
Because of covid. I did not get to celebrate my daughters birthday with her.
I...

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No votes

I was not pissed. Thank you

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No votes

Yet I have not received my refund yet but here it shows that the refund was given to me..

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1.4

Purchased a vacuum cleaner in April 2020. After using for about 3 months tried to find filter bags for it. The manual (?...

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Amazon and Fingerhut Products and Services

Most reviewed product and services
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (430 reviews)
  • Amazon Account (373 reviews)
  • Fingerhut Account (172 reviews)
  • Fingerhut Customer Care (71 reviews)
  • Fingerhut Shipping Service (31 reviews)