PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Fingerhut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Fingerhut

Amazon and Fingerhut Overview

Total reviews
2397
859
Company responses
0
0
Issues resolved
34
3

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2397 reviews. It is 1538 reviews more than Fingerhut received since Mar 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Fingerhut customer service.

Amazon and Fingerhut Consumer Ratings

Rank
42 out of 475 in Auctions and Marketplaces category
289 out of 4576 in E-commerce category
Customer service
44 in category
222 in category
Website
36 in category
301 in category
Exchange, Refund and Cancellation Policy
20 in category
206 in category

Amazon and Fingerhut Rating Details

Customer service
1.7 (1008 reviews)
1.7 (198 reviews)
Reviewer's quote

...I asked how long the trader had to reply and was told customer service staff do not know about such things. I asked what information the trader had been asked to supply. I was told that customer service staff do not know about such things...

Alise

...Fraud department customer service is very rude..

Hobart
Website
2.8 (845 reviews)
2.6 (176 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..

PissedConsumer1199681
Exchange, Refund and Cancellation Policy
2.3 (842 reviews)
1.8 (165 reviews)
Reviewer's quote

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

My name is Juvetta Walker, I have $1690, in spending credit, with a balance of about $709, my account is in fraud, for some reason they haven’t specified, I actually changed my address online and was told by a fraud claim specialist that, changing my address online was probably the reason, she...

Juvetta W

Amazon and Fingerhut Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Never again at this point
  • Ticked off
  • Easy payment option
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Poor customer service
  • Being screwed without the normal foreplay
  • Accounting procedures

Amazon and Fingerhut Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I don't no my account number

Amazon and Fingerhut Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

*** finger hut s English they don't do nothing

Amazon and Fingerhut Latest Reviews

Recent published reviews

I have an echo dot, 2 fire sticks and after almost 2 years, none of them work. The echo dot stopped working after a...

Read all 2397 reviews
1

Just dont bother! The company is a nightmare!!! $500 order that THEY sent to the WRONG address and nothing but a run...

Read all 859 reviews

Amazon and Fingerhut Products and Services

Most reviewed product and services
  • Amazon Shipping Service (243 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (215 reviews)
  • Fingerhut Account (170 reviews)
  • Fingerhut Customer Care (68 reviews)
  • Fingerhut Shipping Service (29 reviews)