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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1180 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Fingerhut

Shopping
  • 2 ISSUES RESOLVED
  • 662 TOTAL REVIEWS
  • $47.6K CLAIMED LOSSES
  • $288 AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy payment option 5
  • Credit offer 4
  • Never again at this point 3
  • Pppsssshhhhhhh 2
  • Ticked off 2

Customers don't like

  • Poor customer service7
  • Extremely poor customer service6
  • Uphelpful supervisor5
  • Very poor customer service5
  • Customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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