Amazon vs Figis

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Figis

Delivery
  • 1 ISSUES RESOLVED
  • 188 TOTAL REVIEWS
  • $10.3K CLAIMED LOSSES
  • $220 AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • Fast delivery 4
  • Employee who took order 2
  • Taste 2
  • Item 1
  • We are the receivers not the purchaser 1

Customers don't like

  • Rude customer service13
  • Way customer support handled issue7
  • Worst possible quality3
  • Shipping cost2
  • Terrible quality of products2

Products by Figis

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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