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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1719 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Factory Outlet Store

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 274 TOTAL REVIEWS
  • $35.7K CLAIMED LOSSES
  • $249 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product i ordered 3
  • Sales staff 2
  • False claim for shipping times 2
  • Range of choices 1
  • Price 1

Customers don't like

  • Customer service9
  • Unprofessional staff3
  • Lack of customer service3
  • Rude staff2
  • Rude customer service people2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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