Amazon vs Factory Outlet Store

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Factory Outlet Store

Appliances and Electronics
  • 0 ISSUES RESOLVED
  • 198 TOTAL REVIEWS
  • $26.9K CLAIMED LOSSES
  • $261 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product i ordered 2
  • Sales staff 1

Customers don't like

  • False description of product7
  • Unprofessional staff6
  • Misrepresentation4
  • Rude staff4
  • Wrong item shipped and terrible customer service3

Products by Factory Outlet Store

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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