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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1289 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Factory Outlet Store

Appliances and Electronics
  • 0 ISSUES RESOLVED
  • 216 TOTAL REVIEWS
  • $28.9K CLAIMED LOSSES
  • $260 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product i ordered 3
  • False claim for shipping times 1
  • Full refund along with cost of return 1
  • Range of choices 1
  • Sales staff 1

Customers don't like

  • Unprofessional staff3
  • No answers to questions2
  • Poor communication backorder but no information ever provided2
  • Rude and unprofessional theves2
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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