PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Amazon

Etsy and Amazon Overview

Total reviews
1531
7464
Company responses
0
0
Issues resolved
11
61

Etsy and Amazon Consumer Ratings

Rank
82 out of 313 in Auctions and Marketplaces category
41 out of 313 in Auctions and Marketplaces category
Customer service
89 in category
42 in category
Website
78 in category
36 in category
Exchange, Refund and Cancellation Policy
61 in category
28 in category
Delivery Service
60 in category
32 in category

Etsy and Amazon Rating Details

Customer service
1.3 (488 reviews)
1.7 (2303 reviews)
Reviewer's quote

...This is getting very frustrating, and Im very disappointed in your customer service. We had a lot of other things to order, but after this experience I will continue to use amazon. We planed to use Etsy for our business as well, but again after this we will not use it!..

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...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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Website
2.1 (430 reviews)
2.6 (1890 reviews)
Reviewer's quote

...of my correct bank account numbers, and unless you can reset my Etsy account so I can enter the correct information via a trustworthy and secure way on your website, please call me at the number below. I don't want to use email to give them to you. My store is called Mountain...

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sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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Exchange, Refund and Cancellation Policy
1.6 (389 reviews)
2.2 (1865 reviews)
Reviewer's quote

He asked me to return the item (Order #1438701744 on Apr 11, 2019 ) for an exchange after which he never send a replacement and refused to answer me. By then, etsy's claim period has expired, and I was not able to file a complaint. I reached out to etsy directly via online chat and was informed...

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...return my product and refund my money immediately. Plz contact me. and speak in hindi language..

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Delivery Service
1.8 (373 reviews)
2.2 (1885 reviews)
Reviewer's quote

...I then proceed to contact Etsy customer service on line because there is no phone # for customer service. (strike #1) I proceed to explain to the customer service rep. what had happened...

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...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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Etsy and Amazon Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • Many sellers
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Did not fix problem
  • No customer service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Etsy and Amazon Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Etsy and Amazon Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Etsy and Amazon Latest Reviews

Recent published reviews
No votes

I had ordered 3 mask from math apparel on May 15,and to this date have not heard or received any message from them.open...

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2.8

For the third time in a month, I received open box or used items.

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1.7

Etsy encourages customers to resolve the issue with seller directly, which I attempted. The seller (Trent Anderson) lead...

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2.3

Order the fire stick over three weeks ago just received it and now it doesnt work you have to send me another one I was...

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Etsy and Amazon Products and Services

Most reviewed product and services
  • Etsy Shipping Service (166 reviews)
  • Etsy Account (102 reviews)
  • Etsy Customer Care (100 reviews)
  • Amazon Shipping Service (517 reviews)
  • Amazon Customer Care (393 reviews)
  • Amazon Account (368 reviews)