PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Amazon

Etsy and Amazon Overview

Total reviews
697
2384
Company responses
0
0
Issues resolved
3
34

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2384 reviews. It is 1687 reviews more than Etsy received since Mar 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Etsy customer service.

Etsy and Amazon Consumer Ratings

Rank
80 out of 470 in Auctions and Marketplaces category
43 out of 470 in Auctions and Marketplaces category
Customer service
74 in category
45 in category
Website
75 in category
38 in category
Exchange, Refund and Cancellation Policy
47 in category
21 in category

According to consumer ratings and reviews, Amazon ranks 37 points higher in the Auctions and Marketplaces category than Etsy. People gave Etsy 1.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 101 points higher than the worst rated brand in this category. At the same time, Amazon was rated 1.7 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Etsy. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Etsy 1.6 stars and it is 73% greater than other in category. Amazon however was rated 2.3 stars and it is 88% greater than other in category.

Etsy and Amazon Rating Details

Customer service
1.3 (251 reviews)
1.7 (1003 reviews)
Reviewer's quote

...They simply told me that I do not meet their customer service expectations. They have withheld my money, I cannot make a backup copy of my groceries, nor of my invoices, articles, clients, reviews ..

Maria M

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167
Website
2.1 (224 reviews)
2.8 (842 reviews)
Reviewer's quote

...Your website is so complicated I can’t reach your customer service and your website is very confusing. I kept googling til I found this..

PissedConsumer1698457

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C
Exchange, Refund and Cancellation Policy
1.6 (202 reviews)
2.3 (837 reviews)
Reviewer's quote

Your seller did not have the item I purchased and has not responded to any of my emails pertaining to my full refund. I have contacted the seller every day since the first time we communicated to no avail. I would like for someone to intervene on my behalf...

Lorina J

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Etsy and Amazon Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • Some good sellers
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Customer service
  • Did not fix problem
  • Poor seller tools and no phone number to the dispute team
  • Poor customer service
  • Customer service
  • No manager follow up

Etsy and Amazon Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Etsy and Amazon Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Etsy and Amazon Latest Reviews

Recent published reviews

My jewelry changed color an broke I want a refund for my 14 kt gold over lay 4 inches Earrings

Read all 697 reviews

order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not...

Read all 2384 reviews

Etsy and Amazon Products and Services

Most reviewed product and services
  • Etsy Shipping Service (97 reviews)
  • Etsy Customer Care (81 reviews)
  • Etsy Account (61 reviews)
  • Amazon Shipping Service (240 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)