PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Amazon

Etsy and Amazon Overview

Total reviews
736
2514
Company responses
0
0
Issues resolved
5
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2514 reviews. It is 1778 reviews more than Etsy received since Mar 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Etsy customer support team and Amazon customer service.

Etsy and Amazon Consumer Ratings

Rank
66 out of 433 in Auctions and Marketplaces category
34 out of 433 in Auctions and Marketplaces category
Customer service
71 in category
No votes
Website
68 in category
No votes
Exchange, Refund and Cancellation Policy
46 in category
No votes

According to consumer ratings and reviews, Amazon ranks 32 points higher in the Auctions and Marketplaces category than Etsy. People gave Etsy 1.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 92 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Etsy 1.6 stars and it is 72% greater than other in category.

Etsy and Amazon Rating Details

Customer service
1.3 (262 reviews)
No votes
Reviewer's quote

Etsy has horrible customer service, no phone number to call, does not respond to emails either. I received notice of my account being suspended during my trying to check out, i have tried every way to see what the problem is, I don't owe any money to any past account or business account. I have...

Carol V

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
2.1 (231 reviews)
No votes
Reviewer's quote

...Your website is so complicated I can’t reach your customer service and your website is very confusing. I kept googling til I found this..

PissedConsumer1698457

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Exchange, Refund and Cancellation Policy
1.6 (210 reviews)
No votes
Reviewer's quote

...Also cannot get Redheaded Monkeys to call me back regarding a refund. This is very frustrating! I am elderly and not computer wise. Etsy keeps sending me round and round with no satisfaction or resolution...

jacqueline p

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Etsy and Amazon Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • One of a kind products
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Customer service
  • Did not fix problem
  • No response from etsy
  • Poor customer service
  • Customer service
  • No manager follow up

Etsy and Amazon Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Etsy and Amazon Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Etsy and Amazon Latest Reviews

Recent published reviews

My bank account got charged twice

Read all 736 reviews

Not happy with the amazon dilever sarvice its a very bad sarvice

Read all 2514 reviews

Etsy and Amazon Products and Services

Most reviewed product and services
  • Etsy Shipping Service (106 reviews)
  • Etsy Customer Care (84 reviews)
  • Etsy Account (64 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (225 reviews)