PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Etsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Etsy

Amazon and Etsy Overview

Total reviews 7472 1677
Company responses 0 0
Issues resolved 66 12

Amazon and Etsy Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
89 out of 318 in Auctions and Marketplaces category
Customer service
42 in category
89 in category
Delivery Service
34 in category
56 in category
Website
39 in category
78 in category
Exchange, Refund and Cancellation Policy
27 in category
53 in category

Amazon and Etsy Rating Details

Customer service
1.7 (2389 reviews)
1.3 (551 reviews)
Reviewer's quote

...We contacted customer service, who immediately sent out another one that works perfectly. Unfortunately, the address for the gift, review@airchoice. com, is not working..

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...How can we have a good customer service if I cannot answer the emails!!!! Really pissed. They want us to have a good customer service and THEIR customer service is ZERO!!!..

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Delivery Service
2.2 (1969 reviews)
1.8 (410 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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Estimated delivery was 2 weeks when first purchasing but after was told September 2 (WHICH WAS FINE) is when it will be shipped by. I kindly asked if she could give me an estimation of shipping since it is the day after it says. I then asked again for an estimation of shipping wondering if she...

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Website
2.6 (1948 reviews)
2 (480 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Is only a recording telling you to go to the website. There are no physical people to talk to when you have a serious problem. Like updating your email causing you to lose connection between your shop and regular account and not being able to update or change anything in the shop..

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Exchange, Refund and Cancellation Policy
2.2 (1945 reviews)
1.6 (426 reviews)
Reviewer's quote

...i think 8 month ago but I haven't got money so please refund my money it's humble request to u..

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The vanity mirror doesnt come with light bulbs and I would like a refund immediately otherwise the police would be involved and I will be taking you guys to court..

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Amazon and Etsy Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • I feel taken advantage of
  • There are no pros
  • Many sellers
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Did not fix problem
  • No customer service

Amazon and Etsy Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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Amazon and Etsy Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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Amazon and Etsy Latest Reviews

Recent published reviews
No votes

I have not heard from Amazon.

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1

I have not heard anything from Etsy. I have never been on Etsy before and was not sure how it worked. I didn't think the...

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No votes

I cancelled an item from my order since Sep 3, 2020. Until now, I have never received my refund. Please, I want my...

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No votes

Hi,
I have added an item to my basket but am unable to check out. The checkout box is greyed out and it says that all pay...

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Amazon and Etsy Products and Services

Most reviewed product and services
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (430 reviews)
  • Amazon Account (373 reviews)
  • Etsy Shipping Service (173 reviews)
  • Etsy Account (110 reviews)
  • Etsy Customer Care (106 reviews)