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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1349 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
Delete
  • 1 ISSUES RESOLVED
  • 495 TOTAL REVIEWS
  • $40.5K CLAIMED LOSSES
  • $211 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Good customer service 25
  • Satisfied 22
  • Phone is fixed 18
  • Pleasant when placing the order 16
  • Phone picked up fast 9

Customers don't like

  • Attempting to charge for extras9
  • Did not respond to emails6
  • Ignored request to return phone5
  • Terrible customer service5
  • Unproffessional4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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